What to do if it goes wrong
IMPORTANT:
To reduce the risk of personal injury, unplug the vacuum before performing maintenance/troubleshooting checks.
Getting in touch
SolutionProblem
• Check the contents panel on the back of the box to make sure the part
is included with your vacuum cleaner.
There is an
accessory missing
• The plug may not be fully pushed into the electrical socket.
• Check if the fuse in the plug needs replacing and always replace with a 13amp
British fuse.
• The motor thermostat may have tripped. If this has happened, unplug the vacuum
cleaner. Remove and empty the dirt container and check the hose for blockages.
Clean the lters and allow the vacuum cleaner to cool for approximately 1 hour
(if you have washed the lters you will need to wait 24 hours for the lters to fully
dry before putting them back into the vacuum cleaner).
Why does the vacuum
cleaner have no power?
• The lters or separator may need cleaning. Go to ‘Taking care of your machine’.
• The dirt container may not be tted correctly. Remove the dirt container and
re-attach making sure it is clicked rmly into place.
• The air vent is open, reducing the suction . Go to ‘Using your machine’.
• The dirt container may be blocked. Empty the dirt container and clean the lters.
Go to ‘Taking care of your machine’.
• There may be a blockage in the hose. Check and clear any blockages.
• The brushbar may not be turning. Go to ‘Why isn’t the brushbar rotating?’ below.
• If the accessory/tool will not pick up, check and clear any blockages.
Why won’t the vacuum
cleaner pick up?
• The brushbar may not be turned on. Go to ‘Getting started’.
• The vacuum cleaner may not be reclined. Go to ‘Getting started’.
• The brushbar may be obstructed. Go to ‘Taking care of your machine’.
• The brushbar may need resetting. Stand the vacuum cleaner in the upright position
to reset. Go to ‘Taking care of your machine’.
• The belt may be broken. Go to ‘Taking care of your machine.
Why isn’t the
brushbar rotating?
• The lters may not be correctly tted. Go to ‘Taking care of your machine’.
• The dirt container may be full or blocked. Go to ‘Taking care of your machine’.
• The lters may need cleaning. Go to ‘Taking care of your machine’.
• There may be a blockage in the hose. Check and clear any blockages.
Go to ‘Taking care of your machine’.
Why is dust escaping
from the vacuum?
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