• Check the ‘This pack contains’ panel on the box to make sure the
part is included with your machine
• The cleaning pad may already be saturated or dirty, wash the cleaning
pad. Go to ‘Taking care of your machine’ page
• There may be no water in twin tank, check the twin tank has water
• Check the twin tank is securely tted and the hard water lter is in place
• Hard water lter may be blocked and need to be replaced
• Steam path may be blocked. Go to ‘Taking care of your machine’ page
• Check correct setting has been selected, to use solution
selected vinyl or tile
• Check the solution has been diluted to correct strength
• Check the On/O switch is in the On position
• The plug may not be fully pushed into the electrical socket
• Check the fuse in the plug if this needs replacing
SolutionProblem
Warning: Always unplug the steam mop before performing maintenance/troubleshooting checks
What to do if it goes wrong
There is an
accessory missing
The steam mop
has no power?
Why is the steam mop
not producing
steam/solution?
Why won’t the cleaning
pad pick up dirt?
• Steam coming from the side of the machine may indicates a blockage
within the machine. To clear any blockages go to
‘Taking care of your machine’ page
Why is steam coming
from the side of the
steam mop?
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