VeriFone VX 820 Duet Troubleshooting Guide

Terminals connected via a Phone
Line
Reboot your terminal
Please disconnect and then reconnect the
power supply.
Is a phone line plugged in to the RJ-11
Telephone port on your eftpos terminal?
See the ‘Communication Ports’ diagram
above for the RJ-11 port your phone line
cable should be plugged in to.
Check the phone line cable
Over time the cable can become loose. Check
that the cable is properly plugged into the wall
jack and into the RJ-11 Telephone port on
your eftpos terminal.
Is the line dedicated or piggybacked?
We recommend maintaining dedicated
phone lines for your eftpos terminals. If the
phone line is shared with another device (for
example a telephone) try and logon again
with the other device disconnected. Line lter
devices can also interfere with your terminal.
Check that the phone line is live
Unplug the terminal and plug a telephone
into the wall jack that the terminal uses. If the
telephone is also inoperable, you will need to
contact your telecommunications provider.
Try a different phone line
Try using a different wall jack and/or a
different cable, and then attempting a logon.
Broadband
If you have an internet connection on site our
Technical Helpdesk may be able to congure
your terminal to transact over Broadband,
whether temporarily or permanently.
We recommend using a broadband
connection as your primary means of
processing transactions. Transactions
processed over a phone line are much slower
than those processed over broadband.
Contact our Technical Helpdesk on 0800 338
767 (option 2) for assistance
Printer issues - Not printing
Make sure the thermal paper roll is seated
correctly under the printer lid. The paper
needs to feed from the underside up, with the
printer cover closed on top (see below).
If the paper is inserted the wrong way, the
paper will feed but not print.
Terminal only printing half of receipts
• Make sure the printer roller is not loose
• Check that you have the correct paper
roll size for your terminal
You can purchase paper rolls and terminal
accessories online at:
www.eftpos.co.nz/shop-front.
TROUBLESHOOTING GUIDE
VERIFONE VX 820 DUET
0800 338 767 EFTPOS.CO.NZ
EFTPOS New Zealand Limited is a Verifone Company

VeriFone VX 820 Duet Specifications

General

Brand	VeriFone
Model	VX 820 Duet
Category	Payment Terminal
Language	English