Surcharge
Merchants have the ability to charge customers an additional
fee for paying by debit or credit cards – surcharging.
The surcharge can be either a fixed fee or a percentage
fee based on the value of the transaction.
A surcharge fixed fee amount that is greater than $3 or
a percentage amount greater than 15% is prohibited by
the terminal.
If you do decide to charge customers a fee for paying by
a debit or credit card you will need to make sure you do
not act in a misleading or deceptive way.
You should ensure customers are aware of the following:
• Customer are aware of the extra charge.
• How much it will be before the transaction is entered into.
This can be done in many ways, including in-store notices
or prominent messages on bills. Customers can choose
whether to pay the card fee or to use another form of
payment; eg. cash. The customer will have the option on
the terminal screen to not accept the surcharge and cancel
the transaction.
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