VeriFone VX 820 Quick Guide

Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL/Australian Credit Licence 237879. 1193392-1218463 (08/18)
Common functions…
IMAGE
REFERENCE
Sales
• Touch the screen or press ENTER
• Enter the amount then press ENTER
• For cash out (not available for ‘Contactless’ or ‘Credit’):
• Enter the amount then press ENTER or just
press ENTER to skip
• For tipping:
• Enter Server ID then press ENTER
• Add tip amount then press ENTER,
or just press ENTER to skip
• Confirm new transaction value, then YES or NO
• Contactless: hold card over screen until four green
lights show
• For Chip or magnetic stripe cards: insert or swipe
card and select account
• Follow prompts on screen
Refunds
• Press the 3 Dots on screen (MENU Button) to bring up
the menu.
• Select 3. REFUND and press ENTER
• Enter the REFUND password
• Enter AMOUNT you wish to refund and press ENTER
• Present card and follow prompts on screen
Pre-settlement
• Press the 3 dots on screen (MENU Button) to
bring up the menu
• Select 22. SUBTOTALS REPORT and press ENTER
Manual settlement
• Press the 3 Dots on screen (MENU Button) to
bring up the menu.
• Select 11. SETTLEMENT and press ENTER
• Enter SETTLEMENT password and press ENTER
• Confirm by pressing YES
Reprinting receipts
• Press the 3 Dots on screen (MENU Button) to
bring up the menu.
• Select 20. REPRINT LAST RECEIPT or 21.
REPRINT ANY RECEIPT and press ENTER
• Enter the AUTH ID, STAN, AMOUNT or TIME which
will appear on the original transaction and press
ENTER
• Once transaction found press ENTER
• Press YES to print customer receipt or NO to skip
Replacing receipt paper
1. Remove the terminal from the cradle
2. Open the printer cover by lifting the lever on the
cradle. Remove the old receipt roll.
3. Lay the new receipt roll in the printer with the
paper being fed from the bottom of the roll.
4. Paper feeds upwards from front of terminal.
5. Close the printer cover. Ensure the cover clicks
into place, and the paper has been threaded
through the gap between the cover.
6. To Confirm the receipt paper has been loaded
correctly select the 3 dots on the screen (MENU
Button) and select option 10. LOGON and press
ENTER
7. If the receipt is not printing, remove the receipt
roll, turn it over, reload and try again.

VeriFone VX 820 Specifications

General

Display	3.5 inch color touchscreen
Connectivity	Ethernet, USB, RS-232
Processor	400 MHz ARM11
Memory	128 MB Flash, 32 MB SDRAM
Card Readers	Magnetic stripe, contactless
Security	PCI PTS approved
Weight	320g