Refunds
1. Select Refund.
2. Enter Refund password (if applicable).
3. Insert Chip Card into terminal chip reader or swipe card.
4. Enter the Refund amount and press ENTER.
5. Remove the merchant copy receipt by tearing.
6. Press ENTER. Finally, a cardholder copy receipt is printed.
Referrals
If your terminal displays the referral screen below during your sale transaction:
Host Response
MID: xxxxxxxx
Referral
Press ENTER to continue.
You must telephone the authorisation centre to obtain an authorisation approval code. The transaction will
automatically cancel and the terminal will revert to the main screen. Once you have received a voice
authorisation and have the Auth code, repeat the transaction using the Forced Sale method, which is detailed
below.
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