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VersaLogic Lion - Repair Service; Warranty Repair; Non-warranty Repair

VersaLogic Lion
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EPMe-42 BIOS Reference Manual iii
Product Release Notes
This document reflects the content of the BIOS Setup program for the EPMe-42 board.
Board Revision BIOS Version Comments
Rev 1.00 1.02 First release of document
Rev 2.02A 1.03
Incorporated BIOS Rev change
watchdog timer default
Customer Support
If you are unable to solve a problem after reading this manual, visiting the product support page,
or searching the KnowledgeBase, contact VersaLogic Technical Support at (503) 747-2261.
VersaLogic support engineers are also available via e-mail at Support@VersaLogic.com.
Repair Service
If your product requires service, you must obtain a Returned Material Authorization (RMA) number
by calling 503-747-2261. Be ready to provide the following information:
Your name, the name of your company, your phone number, and e-mail address
The name of a technician or engineer that can be contacted if any questions arise
The quantity of items being returned
The model and serial number (barcode) of each item
A detailed description of the problem
Steps you have taken to resolve or recreate the problem
The return shipping address
Warranty Repair
All parts and labor charges are covered, including return shipping
charges for UPS Ground delivery to United States addresses.
Non-warranty Repair
All approved non-warranty repairs are subject to diagnosis and labor
charges, parts charges and return shipping fees. Specify the shipping
method you prefer and provide a purchase order number for invoicing
the repair.
Note: Mark the RMA number clearly on the outside of the box before returning.

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