Victrola Stream - FAQ; Turntable Not Spinning; Turntable Not Streaming to Sonos; Audio Skipping When Streaming to Sonos

FAQ
GENERAL
POWER REQUIREMENTS....................................................................... AC 100-240V~50/60HZ, 5W
DIMENSIONS (W X D X H).......................................................................16.93” X 13.58” X 4.37”
WEIGHT.......................................................................................................13.2 LBS
TURNTABLE
MOTOR.......................................................................................................DC BRUSHLESS STEPPER
WOW & FLUTTER .....................................................................................<0.175%
TONEARM......... ........................................................................................CARBON FIBER
EFFECTIVE ARM LENGTH ......................................................................225MM
OVERHANG...............................................................................................18.5MM
TRACKING ERROR ..................................................................................<2 DEGREES
PRE-INSTALLED CARTRIDGE ................................................................ORTOFON 2M RED
TURNTABLE NOT SPINNING
• ENSURE YOU HAVE INSTALLED THE PLATTER BELT AND SELECTED A RECORD
SPEED USING THE SPEED SELECTOR KNOB.
TURNTABLE NOT STREAMING TO SONOS
• ENSURE YOU HAVE SELECTED A DEFAULT SONOS PLAYER OR GROUP WITHIN
THE VICTROLA APP AND AUTOPLAY IS ENABLED. IF AUTOPLAY IS DISABLED,
PRESS AND HOLD THE CONTROL KNOB FOR 1 SECOND TO SET YOUR
TURNTABLE AS THE SOURCE FOR YOUR DEFAULT SONOS PLAYER OR GROUP.
AUDIO IS SKIPPING WHEN STREAMING TO SONOS
• SKIPPING WHILE STREAMING IS MOST COMMONLY CAUSED BY POOR WI-FI
QUALITY. WITHIN THE VICTROLA STREAM APP, VISIT THE ADDITIONAL SETTINGS
PAGE OF YOUR TURNTABLE AND ADJUST THE WIRELESS AUDIO DELAY UNTIL
YOUR TURNTABLE NO LONGER SKIPS WHILE STREAMING.
TURNTABLE IS MAKING A HUMMING NOISE
• A HUMMING NOISE IS USUALLY CAUSED BY A GROUND LOOP ISSUE, REMOVING
AND REINSTALLING THE REMOVABLE HEADSHELL WILL USUALLY FIX THIS ISSUE.
CHANGE OR REPLACE A STYLUS OR CARTRIDGE
• VISIT STREAM.VICTROLA.COM/CARTRIDGE FOR STYLUS AND CARTRIDGE
REPLACEMENT INFORMATION.
ADDITIONAL FAQ
• STREAM.VICTROLA.COM/FAQ