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Symptom Possible Cause Solution
Video gets seriously stuck
when played online
1. Network bandwidth is low
2. Several movies are
buffered or other
content is downloaded
simultaneously
3. Several devices share the
same network
1. Upgrade your network
bandwidth to a higher one
2. Try replacement with other
VOD addresses to obtain
better resources
The product gets stuck,
crashes or cannot be operated
1. Too many programs are
running
2. Normal operation of the
product is disturbed by
external environment (e.g.,
lightning, static electricity)
Disconnect the product from
power supply; wait for 1-2min
and reconnect power supply;
then restart the product
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