What to do if my ViewSonic IFP50-5 Touchscreen shows 'Unsupported format'?
- AAmber CastroSep 13, 2025
If your ViewSonic Touchscreen shows 'Unsupported format', choose auto adjust. If the issue persists, adjust clock and phase settings.

What to do if my ViewSonic IFP50-5 Touchscreen shows 'Unsupported format'?
If your ViewSonic Touchscreen shows 'Unsupported format', choose auto adjust. If the issue persists, adjust clock and phase settings.
| Resolution | 3840 x 2160 (4K UHD) |
|---|---|
| Response Time | 8ms |
| Glass Hardness | 7H |
| Storage | 32GB |
| VGA Input | 1 |
| Ethernet LAN | 1 |
| VESA Mount | 400 x 400 mm |
| Brightness | 350 cd/m2 |
| Contrast Ratio | 1200:1 |
| Viewing Angles | 178° horizontal / 178° vertical |
| Touch Technology | Infrared (IR) |
| Touch Points | 20-point multi-touch |
| Ports | HDMI, VGA, USB, Audio In/Out, Ethernet |
Lists all items included in the product box.
Details VESA mounting standards and screw specifications for different models.
Provides visual representations and labels for the front and rear panels of the display.
Explains the function of each button and port on the front of the device.
Details all input/output ports on the rear of the device and their functions.
Describes the buttons and functions of the remote control unit.
Explains how to interact with the display using touch gestures like clicking and dragging.
Guides on connecting computers via USB Type-C and HDMI, including touch functionality.
Details how to establish a serial connection for remote control and data transfer.
Explains how to connect USB peripherals and network cables (LAN) to the device.
Instructions on connecting external media players like DVD players via HDMI.
Describes how to connect an external sound system using an optical cable.
Explains how to output video to external display devices like projectors via HDMI.
Step-by-step guide on how to turn the ViewBoard on and off correctly.
Walks through the initial setup wizard for language, network, and other configurations.
Customizing the welcome screen and managing application shortcuts.
Accessing and configuring general, input, display, and player settings via the OSD.
Using the toolbar and accessing system-level settings like Network and App management.
Features like Air Class, Voter, Judge, Responder, Selector, Grouping, Message, Manager.
myViewBoard Display, Live, Manager, Record, and Whiteboard applications.
Screen sharing from various devices including mobile and desktop platforms.
Includes Chromium browser, Folders, OfficeSuite, Screen Lock, and vSweeper utility.
Details RS-232 and LAN port specifications, communication settings, and command references.
Explains Set-Function and Get-Function command structures and packet formats.
Describes forwarding RCU signals to a host PC via RS-232.
Lists detailed technical specs and supported display resolutions/refresh rates.
Provides solutions for common issues and guidance on device care.
Covers FCC, IC, CE, RoHS2, ENERGY STAR, and disposal information.
Information on copyright, customer service contacts, and warranty terms.
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