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Troubleshooting
Please contact ViewSonic service team directly if you have questions, service needs, or require
technical assistance related on the use of your television.
Contact ViewSonic Service Team at:
http://www.ViewSonic.com
Or call our service team:
United States 1-800-688-6688
Canada 1-866-463-4775
Europe +44 (0) 207 382 8250
Problem Possible Solution
No power •Make sure the AC power cord is properly connected to the wall
outlet.
•Plug another electrical device (like a radio) to the power outlet to
verify that the outlet is supplying the proper voltage.
No picture •The TV station may be experiencing problems. Try another
channel.
•The Cable TV signal may be scrambled or encoded. Please
contact your local cable operator.
•Make sure that the cable connection to other components are
properly installed.
•Make sure that setup has been done correctly after connections.
•Make sure the correct input is selected and the input signal is
compatible.
Strange color, light color,
or color misalignment
•Ensure that the video cable is securely connected.
•The picture may appear dim in a brightly lit room.
•Adjust the display settings.
•Check the input signal setting.
No sound •Check your audio connections to other components are properly
installed.
•The MUTE button may have been pressed, try pressing this
button again.
•Check your audio settings, your TV audio may be set to minimum.
•Press VOL + on the remote control.
Other Information
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