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Troubleshooting
Problem Possible Causes Solution
Unit does not turn on when
pressing ON/OFF button
P1 Protection Code □ The Water Collection Tray is full. Turn off the unit, drain the
water from the Water Collection Tray and restart the unit.
In COOL mode: room temperature is
lower than the set temperature
□ Reset the temperature
E0 EEPROM error □ Contact the manufacturer or its service agents or a similar
qualied person for service.
Unit does not cool well
The air lter is blocked with dust or
animal hair
□ Turn off the unit and clean the lter according to instructions
Exhaust hose is not connected or is
blocked
□ Turn off the unit, disconnect the hose, check for blockage and
reconnect the hose
The unit is low on refrigerant □ Call a service technician to inspect the unit and top off
refrigerant
Temperature setting is too high □ Decrease the set temperature
The windows and doors in the room
are open
□ Make sure all windows and doors are closed
The room area is too large □ Double-check the cooling area
There are heat sources inside the
room
□ Remove the heat sources if possible
The unit is noisy and vibrates
too much
The ground is not level □ Place the unit on a at, level surface
The air lter is blocked with dust or
animal hair
□ Turn off the unit and clean the lter according to instructions
The unit makes a gurgling
sound
This sound is caused by the ow of
refrigerant inside the unit
□ This is normal
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