VivoLink VLHDMIMAT8X8

Questions and Answers

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Caitlyn DavisAug 9, 2025
What to do if VivoLink VLHDMIMAT8X8 cannot be controlled via IR remote?
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  maureensandersAug 9, 2025
  If you cannot control your VivoLink Matrix Switcher via the IR remote, there might be several reasons. First, the battery may be depleted, so try replacing it with a new one. Second, the remote itself might be broken, in this case, you should contact an authorized dealer for repair. Third, you may be beyond the effective range of the IR signal or not pointing at the IR receiver; try adjusting the distance and angle to point directly at the IR receiver. Finally, if the IR receiver connected to the IR EYE port does not have a carrier, replace it with one that does.
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Devin HarrisAug 14, 2025
What to do if there is no output image when switching VivoLink VLHDMIMAT8X8 Matrix Switcher?
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  Linda StuartAug 14, 2025
  If you're experiencing a blank screen when switching with your VivoLink Matrix Switcher, here are a few things to check: First, ensure there is a signal at the input/output end using an oscilloscope or multimeter. Second, verify that all connections are secure. Third, the display might not support the input resolution; try switching to another input source or enabling the display to learn the EDID data of the input.
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Mark PageAug 19, 2025
Why does VivoLink Matrix Switcher power indicator remain off when powered on?
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  ojacksonAug 19, 2025
  If the power indicator on your VivoLink Matrix Switcher remains off when you power it on, the power connection might be faulty or loose. Check whether the cables are connected correctly.
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Carrie WhiteAug 23, 2025
How to fix color loss or no video signal output on VivoLink VLHDMIMAT8X8?
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  Michael BaileyAug 23, 2025
  If you're experiencing color loss or no video signal output with your VivoLink Matrix Switcher, it could be due to a few reasons. The connecting cables may not be connected correctly or may be damaged, so check that the cables are connected correctly and are in good working condition. Alternatively, there might be a fail or loose connection; ensure that all connections are secure.
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moorejustinAug 28, 2025
What to do if there is a blank screen on the display when switching VivoLink VLHDMIMAT8X8?
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  shermankevinAug 28, 2025
  If you see a blank screen on the display when switching your VivoLink Matrix Switcher, it could be because the display doesn't support the resolution of the video source. Try switching again. Also, manage the EDID data manually to make the resolution of the video source automatically compliant with the output resolution.
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Gary JacksonSep 3, 2025
How to unlock front panel buttons on VivoLink Matrix Switcher?
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  Michael AdamsSep 3, 2025
  If you cannot control your VivoLink Matrix Switcher via the front panel buttons, it's likely that the front panel buttons are locked. To unlock them, send the command '/%Unlock;' or select 'unlock' in the GUI interface.

VivoLink VLHDMIMAT8X8 Specifications

General

HDMI Compliance	Yes
Product Type	HDMI Matrix Switcher
Input Ports	8
Output Ports	8
Control Method	RS-232
Operating Temperature	0°C to 40°C
Storage Temperature	-20°C to 60°C

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