A
The remote is not responding.
• Make sure the batteries are properly inserted matching
the - and + symbols.
• Replace the batteries with fresh ones.
There is no power.
• Ensure the Display is plugged into a working electrical
outlet.
• Ensure the power cable is securely attached to the
Display.
• Press the Power/Standby button on the remote or on the
back of the Display to turn the Display on.
The power is on, but there is no image on the screen.
• Ensure all cables are securely attached to the Display.
• Ensure all devices are connected correctly. Devices dier;
see your device’s user manual for details.
• Adjust Brightness, Contrast, or Backlight. See
Adjusting
the Picture Settings
.
• Press the INPUT button on the remote to select a
dierent input source.
There is no sound.
• Press Volume Up on the remote control.
• Press the MUTE button on the remote to ensure mute is o.
• Check the audio settings. See
Adjusting the Audio Settings.
• Check the audio connections of external devices (Blu-ray
player, game console, cable/satellite box) that are
connected to the Display.
The sound is at or dialog is not audible.
• Turn o Volume Leveling. See
Adjusting the Audio
Settings
.
The colors on the Display don’t look right.
• Adjust the Color and Tint settings in the Picture menu. See
Adjusting the Picture Settings
.
• Select a pre-set picture mode. See
Adjusting the Picture
Settings
. VIZIO recommends selecting Calibrated.
• Check all cables to ensure they are securely attached.
The buttons on the remote aren’t working.
• Ensure you are only pressing one button at a time.
• Point the remote directly at the Display when pressing a
button.
• Replace the remote batteries with new ones. See
Replacing the Batteries.
The image quality is not good.
• For the best image quality, view high-denition programs
using digital sources. Connect your devices with HDMI
cables.
The picture is distorted.
• Move the Display away from electrical appliances, cars,
and uorescent lights.
• Ensure all cables are securely attached.
The display image does not cover the entire screen.
• If you are using Display, AV, or Component with 480i
input, press the button on the remote to change the
screen mode.
The Display has pixels (dots) that are always dark.
• Your Display is precision-manufactured using an
extremely high level of technology. However, sometimes
pixels may not display correctly. These types of
occurrences are inherent to this type of product and do
not constitute a defective product.
HELP TOPICS
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