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My mobile phone is connected to the telephone base,
but I cannot make a mobile call.
• Make sure that your mobile phone is not in use when
you are trying to make a mobile call.
• For some smartphones, make sure that the mobile
function is turned on.
MobileConnect system busy appears on the display.
• Make sure that your mobile phone is not in use when
connected and on the active devices list.
• Make sure that your mobile phone or headset is not
connected to any other device.
• Your telephone system can only use one device at a
time.
The PIN on the telephone base does not work.
• The default PIN is 0000.
• If you have changed the PIN, it will appear on the
telephone base in the pairing process.
I cannot hear any audio on my telephone system when
on a mobile call.
• Make sure that your mobile phone’s volume is not too
low or muted.
• Reset the telephone base. Unplug the unit’s electrical
power. Wait for approximately 15 seconds, then plug
it back in.
• Turn off your mobile phone, then turn it on again.
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