VTech DigiArt - Troubleshooting and Support; Common Problems and Solutions; Consumer Support Contact

15
TROUBLESHOOTING
Problem Possible solution(s)
The unit does
notturnON.
1. Reload the batteries to reset the unit. Please
refer to Battery Replacement section for the
instructions.
2. Batteries may be exhausted, please replace
with a new set of batteries.
The unit gives
an incorrect
response.
1. Batteries may be exhausted, please replace
with a new set of batteries.
2. Humidity may cause interference with the unit.
Please be sure the unit is in a dry area.
The magic pen
cannot draw on
some dots.
1. Make sure the LED screen is not covered by
paper, dry-erase marker drawings or other dirt.
Otherwise,the sensitivity ofthe MAGIC PEN
will be affected and may not work properly.
If the problem persists, please call our Consumer Services Department
at 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada, or by going
toourwebsiteatwww.vtechkids.comandllingoutourContactUsform
located under the Customer Support link. A service representative will
be happy to help you.
IMPORTANT NOTE:
Creating and developing VTech
®
products is accompanied by a
responsibility that we at VTech
®
 take very seriously. We make
every effort to ensure the accuracy of the information, which forms
the value of our products. However, errors sometimes can occur.
It is important for you to know that we stand behind our products
and encourage you to call our Consumer Services Department
at 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada, or
bygoingtoourwebsiteatwww.vtechkids.comandllingoutour
Contact Us form located under the Customer Support link with
anyproblemsand/orsuggestionsthatyoumighthave.Aservice
representative will be happy to help you.
ImPORTANT NOTE