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General| Brand | WAC Lighting |
|---|---|
| Model | HUG |
| Category | Fan |
| Type | Ceiling Fan |
| Blade Span | 52 inches |
| Reversible Motor | Yes |
| Blade Material | Wood |
| Mounting Type | Downrod |
Provides phone number, email address, and live chat for general questions.
Lists necessary details like model name, part number, and purchase location for fast service.
Ensures power is off, uses licensed electricians, and adheres to electrical codes.
Specifies outlet box support strength and required clearance from floor and walls.
Advises caution during work, proper cleaning methods, and checking set screws.
Warns against using damaged parts, unauthorized substitutions, or bending blade arms.
Prohibits foreign objects, operation without blades, and unsupervised use by children.
Recommends reviewing electrical connections and switching power off before servicing.
Highlights UL/cUL listing, voice control, DC motor, Wi-Fi/Bluetooth, and WAC app compatibility.
Details compatibility with Alexa, Google Assistant, SmartThings, Ecobee, and Control4.
Covers app download, optional wall control, and included remote control.
Lists required tools: Phillips screwdriver, step ladder, wire cutters, and electrical tape.
Advises checking packaging for all parts and storing small parts in a container.
Instructs to note and keep the MAC ID on the receiver in a safe place.
Details major fan parts: Mounting Bracket, Adapter Plate, Motor Housing, Fan Blades, Remote Control.
Lists LED Module, Glass Shade Cap, and Receiver as separate components.
Enumerates screws, washers, safety cable, and wire connectors included in the hardware bag.
Illustrates and describes installing the mounting bracket to a standard ceiling outlet box.
Emphasizes turning off power and verifying correct wiring (hot, neutral, ground).
Details inserting blades into slots and securing them with specified screws and washers.
Specifies using "B parts", including 3/16"x13mm head screws and paper washers.
Instructions for loosening mounting screws and hanging the motor assembly on the bracket hook.
Guides on securing the safety cable to the building structure using a wood screw.
Connects labeled wires from the fan motor and light to corresponding receiver wires.
Connects house supply wires from the outlet box to the receiver's input.
Emphasizes checking connections to prevent damage and using wire connectors.
Illustrates wiring for connecting house wires and fan wires to the wall control.
Details connecting wires, tucking them into the box, and securing the control and plates.
Uses wire ties to secure connections and double-checks before final hanging.
Slides the motor onto the bracket, aligning keyholes and turning to lock securely.
Aligns canopy and trim ring with bracket, secures with screws, and ensures a snug fit.
Removes one screw, loosens others, and twist-locks the adapter plate into place.
Installs the previously removed screw and tightens all screws to secure the plate.
Connects the white wire to white and the blue wire to blue for the luminaire.
Removes screws from the adapter plate and installs the luminaire module.
Installs the glass shade into the designated grooves without over-tightening.
Details functions of Wall Control and Remote, including light, fan, speed, and season.
Provides instructions for pairing or unpairing remote and wall controls with the fan.
Notes fan speed changes indicated by audible tones and minimum/maximum speed beeps.
Explains Breeze Mode's natural wind simulation and how to activate/deactivate it.
Instructions on how to control multiple fans simultaneously with one remote or wall control.
Steps to re-sync fan states (light, direction, speed) if they become out of sync.
Command to synchronize fan power status across all connected fans.
Command to synchronize light status across all connected fans.
Command to set all fans to summer mode (CCW rotation) for synchronization.
Resets the fan's Wi-Fi connection by holding specific buttons until confirmation.
Resets paired remote or wall controls to their original settings.
Resets the fan receiver by pressing a dedicated reset button until confirmation.
Covers Wi-Fi settings changes, connection resets, and re-pairing requirements.
Details app usage for smart features, scheduling, and smart home integration.
Instructions for downloading the app and creating a user account via store or social login.
Requires network SSID and Wi-Fi password for establishing a Wi-Fi connection.
Allows users to name their fan device and optionally upload a picture for personalization.
Guides through creating schedules, changing speeds, dimming lights, and managing users.
Provides QR codes for accessing multilingual instructions and frequently asked questions.
Details the WC20 Bluetooth Wall Control, its functions, and finish.
Details the RC20 Bluetooth Remote Control, its functions, and finish.
Checks circuit breakers, fuses, and wiring connections if the fan fails to start.
Addresses noise by checking screws, light covers, bracket security, and wire connectors.
Ensures proper blade alignment, even gaps, and secure mounting to resolve wobbling.
Guides on power cycling, pairing, and verifying control response.
Addresses compatibility, SSID hiding, and 5GHz network limitations for Wi-Fi setup.
Troubleshoots incorrect passwords, mobile device connectivity, and router range issues.
Defines power cycling and provides methods to temporarily remove the fan's power source.
Explains the adaptive learning feature that personalizes fan activity based on habits.
Defines Breeze Mode as a natural wind simulation by fluctuating fan speed.
Clarifies the processes of pairing controls and performing a factory reset on the fan.
Details warranty periods for fan products, finishes, LED modules, motors, and components.
Outlines conditions like alterations, improper installation, and coastal environment effects.
Mentions Bluetooth trademarks and ownership by Wangs Alliance Corporation.
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