81
EN
TROUBLESHOOTING
Problem Solution
Outdoor sensor is not
reporting to base unit
(gateway).
Dashes (--) on the app
or website.
Check that the outdoor transmission LED is
ashing normally (according to the sensor
reporting interval).
If the batteries were recently (re)placed, check
correct polarity was used and/or reseat the
batteries. If the batteries are old, replace them.
If the LED is now ashing normally, proceed to the
next step. If it is not ashing and you have repeated
battery checks and placement, you may have a
defective unit.
Make sure the gateway is powered and the WiFi
LED lights on steady. Go to the “Sensor ID” page,
nd the ofine sensor picture and press “Re-
register” to register.
Indoor and Outdoor
Temperature do not
agree during indoor
testing.
During installation testing it is useful to test with
both indoor sensor and outdoor unit in the same
room. Allow up to one hour for the sensors to
stabilize and adjust to room temperature. The
indoor and outdoor temperature sensors should
agree within 2 °C (the sensor accuracy is ±1°C).
If these values still disagree, use calibration offsets
for one or both sensors to adjust to a known good
reference temperature.
Indoor and Outdoor
Humidity do not
agree during indoor
testing.
The procedure here is that same as for outdoor/
indoor temperature. The sensors should agree
within 10 % (the sensor accuracy is ± 5 %).
If these values still disagree, use calibration offsets
for one or both sensors to adjust to a known good
reference humidity.
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