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(888) 253-0777
Limited Liability
Walkin’ Wheels
®
is provided as a walking aid for animals that are under
the care of a veterinarian and for which a dog wheelchair has been
recommended. Wheels for Pets, LLC, and its affiliates, agents, and
distributors make no representation to the effectiveness or
appropriateness of this product.
Maintenance videos
You Tube Links:
On You Tube, search "handicappedpets.com"
Click on the first result "Walkin Pets Logo"
Click where it says "Playlist"
Click wheelchair maintenance full view playlist
Guarantee
The Walkin’ Wheels
®
wheelchair frame is guaranteed by the
manufacturer, Wheels for Pets, LLC, for five years from the date of
purchase against defects in material or workmanship. If the frame breaks
under normal usage, please let us know and we will repair or replace the
wheelchair at our option. You are responsible for all shipping charges.
Warranty is non-transferable.
Return/Exchange Policy
We accept returns and exchanges for all of our products as long as they
are returned within 30 days of receiving them in like-new condition with
all parts and pieces included. What does "like-new" mean? It means that
you return the product exactly as you received it. Use a lint roller and
remove the hair before shipping it back to us. Try the product on indoors
to avoid dirt. Package the product with care. Protect all parts from
rubbing against each other or from potential shipping damage.
What happens if the product is returned dirty, missing parts or damaged?
Our returns department will need to clean/buff/fix/replace if necessary.
That requires resources, so you may be charged a restocking fee. If the
return is refused due to its condition, we will contact you to discuss and
provide photos. If you're not sure about how to use, re-package or how
the policy applies to the product, please reach out to us and we can help!
www.WalkinPets.com/returns
For spare wheelchair parts go to:
www.WalkinPets.com/spareparts
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