Page 88
17 YOUR GUARANTEES, TERMS & CONDITIONS
1. Warmflow Guarantees
The boiler, including all controls, plate heat
exchangers, pipework and unions, and associated
equipment contained within the boiler casing, and
the burner and flue system, if supplied by
Warmflow, are guaranteed against defective parts
and workmanship, providing the boiler is installed
and commissioned in accordance with the
instructions supplied with the boiler.
The period of guarantee will be 12 months from the
date of installation in Northern Ireland and the
Republic of Ireland. The period of guarantee in
Great Britain will be 24 months from the date of
installation.
NOTE: In Northern Ireland and the Republic of
Ireland the period of guarantee can only be
increased to 24 months through the purchase
of an extended warranty.
The primary heat exchanger, secondary heat
exchanger and thermal store (in the case of a
combination boiler) is guaranteed against defective
parts and workmanship for a total of 5 years from
the appliance date code, provided the boiler is
installed and commissioned in accordance with the
instructions supplied with the boiler. This warranty
will be a parts only warranty after expiry of the
initial parts and labour warranty period, i.e. after 12
months in Northern Ireland and in the Republic of
Ireland and after 24 months in Great Britain. This
warranty is subject to a full service record with
details of annual service logged in the OFTEC
Boiler Passport.
Warmflow reserves the right to repair or replace
components within the guarantee period at a time
and location that is most convenient to the
company.
2. Conditions of Guarantee
The boiler must be installed, commissioned and
serviced in accordance with the installation
instructions supplied with the boiler.
Additionally:
The Boiler Passport must be fully completed
and the commissioning certificate returned to
Warmflow within 30 days from the date of
installation, and 90 days from the date code
stamped on the appliance.
The boiler must be installed and
commissioned by a Warmflow or other
competent engineer, who is OFTEC
registered. Commissioning of the boiler must
be completed immediately after the boiler is
installed.
The boiler must be serviced by a Warmflow
or other competent engineer, who is OFTEC
registered, 12 months after the date of
installation and thereafter, at 12 monthly
intervals.
Warmflow will accept no liability for the cost of
repairs resulting from incorrect installation,
inadequate commissioning, lack of regular
maintenance, misuse, tampering or repair by
unqualified persons.
All repairs must be authorised in writing by
Warmflow prior to any work being carried out.
Unauthorised claims are not covered by the
guarantee.
Faults and any associated costs occurring due to
lack of fuel, power, water supply, scale formation
or corrosion are not covered by these guarantees.
If the boiler has not been installed within 3 months
of the date of despatch from Warmflow, then the
warranty will deem to have started.
Claims for consequential loss or damage are not
covered by these guarantees.
In the event of a breakdown please contact
your commissioning engineer who should then
contact our service department whilst at your
home, to report the fault.
The statutory rights of the customer are not
affected by the guarantee.
NB: The nozzle, fuel lines and refractory items
supplied with the boiler are deemed to be
consumable items and are therefore excluded from
the guarantee.
NOTE: Failure to complete & return the boiler
passport at the time of installation will
invalidate all guarantees.
To Next Page
Loading...
Need help?
General