25
SYMPTOM PROBABLE CAUSE CORRECTION
6. Loss of Water
Pressure
Scaling / fouling of inlet pipe Clean or replace pipeline. Pretreat to
prevent.
Fouled resin Clean resin. Pretreat to prevent.
Improper backwash setting Backwash more frequently
7. Excessive Water
in Brine Tank
and / or Salty
Water to Service
Plugged drain line or drain line
control
Check ow to drain. Clean drainline
ow control button
Dirty or damaged brine valve Clean or replace brine valve.
Plugged injector or screen Clean or replace injector screen.
Low inlet pressure Increase pressure to allow injector
to perform properly. (20 psi mini-
mum)
Excessive brine rell cycle time Lower brine rell time.
8. Softener Fails to
Use Salt
Check items listed in #1
Improper control valve program-
ming
Check and reset programming
Plugged / restrict drain line Clean drain line and / or ow control
button
Injector and / or screen is plugged Clean or replace injector and screen
No water in brine tank Check for restriction in DLFC. Ensure
safety oat is not stuck. Check brine
tank for leaks.
Water pressure is too low Line pressure must be at least 20
psi.
Brine line injects air during brine
draw
Check brine line connections for air
leaks
Internal control leak Call dealer. Check piston, seals and
spacers for scratches and dents.
9. Continuous Flow
to Drain
Foreign material in control piston
and seals
Call dealer. Clean valve and replace
piston and seals.
Internal control leak Same as above.
Valve jammed in backwash, brine or
rapid rinse position
Same as above.
Motor stopped or jammed Check for jammed piston. Replace
piston and seals. Replace motor if
motor is unresponsive.
Troubleshooting Guide