Weiser HALO - Page 7

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66451 Rev 01
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Weiser App (continued)
A1: Complete the following steps:
1. Open the Weiser app.
2. Select the icon.
3. Select Account Settings.
4. Select Accounts.
5. Select Change Security Questions.
A2: Complete the following steps:
1. Go to GoConcourse.com
2. Enter your email and password.
3. Select the icon.
4. Select Change Security Questions.
5. Follow the steps to update your security question and answer.
NOTE: If prompted, select Kwikset (US) or Weiser (Canada).
Complete the following steps:
1. Go to GoConcourse.com
2. Enter your email and password.
3. Select the icon.
4. Select Enable/Disable My Account
5. Tap Disable.
A1: Complete the following steps:
1. Open the Weiser app.
2. Select the lock.
3. Tap on the icon.
4. Select the user you would like to disable.
5. Toggle the option to Disable. This will disable the user from unlocking the
door with their access code or enrolled ngerprint.
A2: Another option is to enable Secure Mode which disables all access codes
or enrolled ngerprints. The only way to unlock is to use the physical key or an
authorized smartphone. Complete the following steps:
1. Open the Weiser app.
2. Select the lock.
3. Tap on the icon.
4. Toggle the option on Secure Mode.
N
O
P
How do I change my security question for my account?
How do I disable my account?
How do I temporarily disable a user?
Perform Manual Door Handing steps to x the jam.
Q
The app is reporting a “jammed” message.