4/7/2017 WellSoft Owner’s Manual 23
Problem Possible Cause Solution
Appliance Stays In
Regeneration
Controller not attached properly
Make sure the controller is pushed all the way
onto the cover plate
Defective magnet disk Replace magnet arm
Foreign object in main control valve
Remove foreign object(s) from the main control
valve
Broken valve assembly. Motor running Repair the valve assembly
Excess Water In Brine
Tank
Restricted, frozen, or pinched drain line
Remove restriction, thaw, or straighten drain
line
Plugged brine line, brine line flow control, or air
check/draw tube
Clean flow control, air check/draw tube, and
brine line. Clean any sediment from the brine
cabinet
Plugged injector assembly
Clean or replace injector. Replace throat if
removed
Salty Water
Plugged injector Replace injector screen, nozzle, and throat
Low water pressure Maintain minimum pressure of 30 psi (2.1 bar)
Drain line or flow control is restricted Remove restriction
Brine line restricted or crimped Remove restriction, replace if crimped
Excessive amount of water in brine cabinet
Verify correct water level relative to salt
setting. Check brine line and fittings for loose
connections
Intermittent pressure drop from feed source
Install check valve on the inlet water line to the
appliance (Check local plumbing codes first)
Brine valve drips water back to brine tank
Clean brine valve housing, replace piston
assembly
Controller Error
Messages
“E1” Home not found
Cycle power by unplugging the transformer
and plugging it back in. It will look for Home
again. Make sure the controller is pushed all
the way onto the cover plate
“E2” Motor error
Plug motor in and cycle power. If it is already
plugged in, then motor wiring or the motor plug
is defective
“E3” Home offset
Disk did not start in proper home location.
Cycle power controller will automatically try
to reset itself by finding Home and continuing
the regeneration. Make sure the controller is
pushed all the way onto the cover plate
“E4” Home latched
Gear teeth are not engaged, gear is stripped,
or something is jammed in the valve. Cycle the
power to reset
“E5” Memory error Replace controller
Troubleshooting
Troubleshooting
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