Westinghouse WQE6870BA

Questions and Answers

A
avasquezAug 20, 2025
Why is my Westinghouse WQE6870BA ice maker not making any ice?
- M
  Michael BrennanAug 20, 2025
  The ice maker might be off. Turn it on by pressing the ice maker on-off button once for the fresh food ice maker. Also, the refrigerator might not be connected to the water line, or the water valve isn't open. Connect the unit to the household water supply and ensure the water valve is open. The water supply line could be kinked, so make sure it doesn't kink when the refrigerator is pushed into place. The water filter might not be seated properly; remove and reinstall it, ensuring it's fully seated in the locked position. The water filter may also be clogged; replace it if water dispenses slowly or not at all, or if the filter is six months old or older.
E
Emily AguirreAug 22, 2025
Why is food freezing in my Westinghouse WQE6870BA?
- H
  hilljasonAug 22, 2025
  Food might be freezing because the temperature setting is too low; move the setting to a higher degree. Also, the temperature sensor might be covered by food (right side of fresh food area), so allow space for air flow to the sensor. Food could also be covering the air ports, so allow space between the air ports and the food.
B
Briana ReyesAug 25, 2025
Why is my Westinghouse WQE6870BA Refrigerator ice maker not making enough ice?
- K
  Kim StevensonAug 25, 2025
  The ice maker produces approximately 1 kg of ice every 24 hours, depending on usage conditions. If it's producing less, the water filter may be clogged; replace it if water dispenses slower than normal or if the filter is six months old or older. Ensure the water supply line isn't kinked when the refrigerator is pushed into place. If you have a well system, have someone turn up the cut-off and cut-on pressure on the water pump system. If you have a reverse osmosis system, it's normal for it to be below 137 kPa (20 psi) during the regenerative phase.
C
chavezlisaAug 26, 2025
Why are my Westinghouse Refrigerator ice cubes freezing together?
- S
  Steven MckeeAug 27, 2025
  Ice cubes might be freezing together because they are not being used frequently enough, or there was an interruption of power for a prolonged time. Remove the ice container and discard the ice. The ice maker will produce a fresh supply. Use ice at least twice weekly to keep the cubes separated. Hollow ice cubes (shells of ice with water inside) can also cause this. This generally occurs when the ice maker does not get enough water, usually due to a clogged water filter or restricted water supply. Replace the water filter, and if the condition still occurs, check to see if the water valve is not turned on all the way or if there is a kinked water supply line.
J
jordan46Aug 28, 2025
How to fix Westinghouse Refrigerator doors that will not close?
- J
  james87Aug 28, 2025
  If the doors won't close, it might be because a door was closed too hard, causing the other door to open slightly. Close both doors gently. The refrigerator might not be level, so ensure the floor is level and solid, and can adequately support the refrigerator. Contact a carpenter to correct a sagging or sloping floor. Also, the refrigerator could be touching a wall or cabinet, so ensure it is not. Check the gasket and cabinet interface for any obstructions; clean the refrigerator door gaskets and interface with warm, soapy water to remove any grease, dirt, and grime from the surface. Wipe clean with a dry cloth, and inspect the gasket to make sure it is thoroughly clean.
S
Scott HornAug 30, 2025
Why is my Westinghouse WQE6870BA water not cold enough?
- J
  Joshua WilsonAug 30, 2025
  As warmer tap water goes through the filter and enters the water supply system, the chilled water is pushed through to the dispenser. Once the chilled water is used up, it will take several hours to bring the freshly replaced water to a cooler temperature. Add ice to cup or container before dispensing water.
J
John LozanoAug 31, 2025
Why are the drawers difficult to move in my Westinghouse WQE6870BA?
- D
  Danielle TylerAug 31, 2025
  Drawers may be difficult to move because food is touching the shelf on top of the drawer. Remove the top layer of items in the drawer. The track that drawers slide on might also be dirty. Ensure the drawer is properly installed on the track, and clean the drawer, rollers, and track.
R
Rachel PattersonSep 2, 2025
What to do if my Westinghouse Refrigerator dispenser is not dispensing water?
- G
  Gabriel GibsonSep 2, 2025
  If your dispenser isn't dispensing water, the water filter may not be seated properly. Remove and reinstall the water filter, rotating it to the right until it stops and the grip end is vertical. Also, the water filter could be clogged, so replace the filter cartridge, ensuring it's rotated to the right until it stops and the grip end is vertical. Finally, the household water line valve might not be open, so open the household water line valve.
L
Lori NicholsSep 4, 2025
Why is my Westinghouse WQE6870BA Refrigerator running too much or too long?
- M
  Michael CarsonSep 4, 2025
  Your variable speed compressor is designed to run 100% of the time except during the defrost cycle. At times it will run faster, such as after a defrost cycle. It is normal for the compressor to run continuously except during defrost mode.
C
Cynthia BerrySep 6, 2025
What to do if Westinghouse Refrigerator digital temperature displays an error?
- R
  rodriguezpatriciaSep 6, 2025
  Call your Electrolux service representative, who can interpret any messages or number codes flashing on the digital displays, because the electronic control system has detected a performance problem.

Summary

Register Your Fridge With Your Smartphone

Conditions of Use

Important Safety Instructions

R600 a Refrigerant Warning

Provides critical safety information regarding flammable R600a refrigerant.

Features at a Glance

Installing Your New Appliance

Unpacking

Instructions for unpacking the refrigerator and checking for any damages or marks.

Locating the Refrigerator

Guidance on selecting a suitable location, considering temperature, dryness, and level surface.

Adequate Ventilation

Details recommended airspace around the appliance for proper air circulation and cooling.

Door Opening and Alignment

Flipper Mullion Adjustment

Guidance on adjusting the flipper mullion for proper door closure and sealing.

Connecting the Water Supply

Connecting Water Supply to Ice Maker

Step-by-step instructions for connecting the water supply line to the ice maker inlet valve.

Water Filter Information

Details on the water filter's purpose, replacement schedule, and importance for water quality.

External User Interface Controls

Internal User Interface Controls (FlexSpace)

Setting Cooling Temperatures

Alerts and Alarms

Explains water filter and air filter alerts, door open alarms, and error tones for user awareness.

Air Filter Replacement

Instructions for installing and replacing the air filter to ensure optimal odor filtering.

Sabbath Mode Operation

Details on how to activate, deactivate, and the functionality of Sabbath Mode for observant users.

Automatic Ice & Water Dispenser

Priming the Water Supply System

Steps to flush the water supply system and connections for proper dispenser operation.

Ice Maker Operation and Care

Information on ice production, storage bin capacity, and turning the ice maker on/off.

Dispenser Features

Notes on the dispenser shut-off device, chilled water capacity, and signal arm function.

Ice Maker and Dispenser Tips

Tips for optimal ice maker and dispenser performance, including sounds and ice quality.

Removing and Cleaning the Ice Bin

Procedure for safely removing, emptying, and cleaning the ice bin to prevent jamming.

Cleaning the Ice Maker

Instructions for cleaning the ice maker unit and ice bin at regular intervals.

Storage Features

Adjusting the Ice Bin Auger

Procedure for realigning the ice bin auger if it has been accidentally rotated for proper ice dispensing.

Adjusting Shelves

Instructions for changing shelf positions and adjusting flip shelves for flexible storage.

Adjusting Slide-Under;Flip Shelves

Guidance on adjusting slide-under and flip shelves for flexible storage configurations.

Humidity Control Membrane

Instructions for removing and replacing the auto humidity control membrane in crispers.

Crisper Drawer Operations

Steps for opening and removing crisper drawers for cleaning and maintenance.

SnackZone Storage

Door Bin Storage

Details on modular storage bins in the doors for jars, bottles, cans, and frequently used items.

Adjustable Door Bins

Instructions for adjusting door bins to suit individual storage needs and preferences.

Freezer Storage

Removing Freezer Shelves and Drawers

Procedure for removing and reinstalling freezer and FlexSpace shelves and drawers.

Flexible Shelf Configuration

Details on mounting freezer and FlexSpace shelves in different height positions and orientations.

Cleaning Your Refrigerator

Exterior Cleaning

Instructions for cleaning the exterior doors and surfaces with mild soap and water.

Stainless Steel Care

Guidelines for cleaning and maintaining stainless steel surfaces to prevent scratches and smudges.

Interior Cleaning

How to clean the inside of the refrigerator, including all surfaces and removable parts.

Door Seal Cleaning

Proper methods for cleaning door seals to prevent sticking, tearing, and ensure a good seal.

Switching Off Refrigerator

Steps to follow when switching off the refrigerator for an extended period to prevent mould.

Air Filter Replacement

Instructions for replacing the air filter to ensure optimal odor filtering in the fresh food compartment.

Water Filter Replacement

Detailed steps for replacing the water filter to maintain water quality and ice maker function.

Food Storage Guide

Care and Cleaning

Interior and Door Cleaning

Cleaning tips for interior surfaces, door liners, gaskets, drawers, and glass shelves.

Exterior and Handle Care

Instructions for cleaning exterior surfaces, handles, and stainless steel finishes with appropriate materials.

Troubleshooting

Automatic Ice Maker Issues

Common problems and solutions related to the automatic ice maker not producing ice or producing insufficient ice.

Dispenser (Ice & Water) Issues

Troubleshooting common problems with ice and water dispensing, including flow and jamming.

Door and Drawer Operation Issues

Solutions for doors not closing properly or drawers being difficult to move due to obstructions or leveling.

Refrigerator Running Issues

Troubleshooting common issues related to the refrigerator's compressor operation and defrost cycles.

Digital Display Errors

Addresses error messages or codes displayed on the digital temperature interface for performance issues.

Internal Water, Moisture, and Frost

Solutions for moisture collection, water in drawers, and frost build-up inside the refrigerator.

External Water and Moisture

Addressing moisture collection on the refrigerator exterior or between doors, often due to humidity.

Food Freezing Issues

Solutions for food freezing in the fresh food compartment due to incorrect temperature or airflow blockages.

Electrolux Warranty Information

Westinghouse WQE6870BA Specifications

General

Brand	Westinghouse
Model	WQE6870BA
Category	Refrigerator
Energy Rating	3.5 Stars
Defrost System	Frost Free
Shelves Material	Glass
Ice Maker	Yes
Water Dispenser	Yes
Total Capacity	687L
Height	1780mm
Width	913 mm