TROUBLESHOOTING
If you are experiencing these commonly
reported problems, please try the following
suggestions:
Unstable Connection:
• Move the device closer to the control module on
the Bluetooth cable, also ensure that there are no
obstructions between the device and the cable; if
exercising or doing physical activity, we
recommend the use of an armband.
• Move away from devices such as a Wi-Fi routers or
computers that could be interfering with the signal,
or turn the Bluetooth on those devices off.
• Ensure that the Bluetooth cable and the device
you are using are compatible.
• Ensure that the Bluetooth cable battery is fully charged.
• Change the location of the cable and control
module, to determine which is better, either
behind the head or in front of the neck.
Short Battery Life:
• Ensure that the Bluetooth cable battery is fully
charged.
• Ensure that the portable charging dock is fully
charged before charging the Bluetooth cable.
• Listen at a lower volume.
• Move away from an area with a large amount
of external wireless signals.
• Change the type of earphones connected to
the Bluetooth cable if using a brand other than
Westone.
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