PAGE 8
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
WASHER TROUBLESHOOTING GUIDE NOTE: Always check for error codes first (pg. 7).
Problem Possible Cause Checks & Tests
Won’t Power Up No power to washer. Check power at outlet, check circuit breakers, fuses,
• No operation or junction box connections. If fuse or circuit breaker
• No button response blows repeatedly, washer capacitor or motor may be
• No LEDS or display defective. If so, replace it.
Connection problem between Check the AC power cord for continuity.
AC plug and UI.
User Interface/Control problem. See UI/LED Test, page 10.
Won’t Start Cycle Lid lock mechanism not 1. Lid not closed due to interference.
No response when functioning. 2. Lock not closed due to interference.
Start is pressed 3. See Lid Switch Test, page 10.
4. Check lid lock solenoid in Manual Load Test, page 10.
User Interface/Control problem. See UI/LED Test, page 10.
UI Won’t Accept User Interface/Control problem. See UI/LED Test, page 10.
Selections
Some or all buttons
non-responsive
No Sounds When Button sounds are turned off. Press “–” for 3 seconds to turn on button sounds.
Buttons Are Pressed
User Interface/Control problem. See UI/LED Test, page 10.
Won’t Fill No water supplied to washer. 1. Check water connections to washer.
2. Verify that hot and cold water supply is on.
Plugged filter/screen. Check for plugged filter or screen in the water valve
or hoses.
Water valve problem. Check water valve connections. If good, check function
of hot and cold water valves in Manual Load Test, page 10.
User Interface/Control problem. See UI/LED Test, page 10.
Overfills Pressure hose problem. Check pressure hose connections. Make sure hose is
routed correctly and not pinched. Check hose for leaks.
Replace hose if needed.
Water level sensor problem. Replace water level sensor.
Water valve problem. Check function of hot and cold water valves in Manual
Load Test, page 10.
Drain hose incorrectly installed. The top of the standpipe must be at least 39" (991 mm)
high and no higher than 72" (1.8 m) from the bottom
of the washer.
User Interface/Control problem. See UI/LED Test, page 10.
Incorrect Water Water hose installation. Make sure inlet hoses are connected properly.
Temperature
Plugged filter/screen. Check for plugged filter or screen in the water valve
or hoses.
Water valve problem. Check water valve connections. If good, check function
of hot and cold water valves in Manual Load Test, page 10.
User Interface/Control problem. See UI/LED Test, page 10.
Won’t Agitate Lid not closed/lid lock 1. Lid not closed due to interference.
mechanism not functioning. 2. Lid lock not closed due to interference.
3. See Lid Switch Test, page 10.
4. Check lid lock solenoid in Manual Load Test, page 10.
Harness connections. Check harness connections between UI
and drive system.
Shifter problem. See Spin Test, page 10.
Motor problem. See Spin Test, page 10.
User Interface/Control problem. See UI/LED TEST, page 10.
Won’t Spin Lid not closed/lid lock 1. Lid not closed due to interference.
mechanism not functioning. 2. Lock not closed due to interference.
3. See Lid Switch Test, page 10.
4. Check lid lock solenoid in Manual Load Test, page 10.
Harness connections. Check harness connections between UI
and drive system.
Shifter problem. See Spin Test, page 10.
Motor problem. See Spin Test, page 10.
User Interface/Control problem. See UI/LED TEST, page 10.
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