Whirlpool W11114976B User Manual

FOR SERVICE TECHNICIAN’S USE ONLY
PAGE 1
IMPORTANT SAFETY NOTICE — “For Technicians only”
This service data sheet is intended for use by persons having electrical, electronic, and
mechanical experience and knowledge at a level generally considered acceptable in the
appliance repair trade. Any attempt to repair a major appliance may result in personal injury
and property damage. The manufacturer or seller cannot be responsible, nor assume any
liability for injury or damage of any kind arising from the use of this data sheet.
PART NO. W11114976B
IMPORTANT: Electrostatic Discharge (ESD) Sensitive Electronics
ESD problems are present everywhere. Most people begin to feel an ESD discharge at
approximately 3000V. It takes as little as 10V to destroy, damage, or weaken the main control
assembly. The new main control assembly may appear to work well after repair is finished,
but a malfunction may occur at a later date due to ESD stress.
 Use an anti-static wrist strap. Connect wrist strap to green ground connection point or
unpainted metal in the appliance
-OR-
Touch your finger repeatedly to a green ground connection point or unpainted metal
in the appliance.
 Before removing the part from its package, touch the anti-static bag to a green ground
connection point or unpainted metal in the appliance.
 Avoid touching electronic parts or terminal contacts; handle electronic control assembly
by edges only.
 When repackaging main control assembly in anti-static bag, observe above instructions.
Voltage Measurement Safety Information
When performing live voltage measurements, you must do the following:
 Verify the controls are in the off position so that the appliance does not start when energized.
 Allow enough space to perform the voltage measurements without obstructions.
 Keep other people a safe distance away from the appliance to prevent potential injury.
 Always use the proper testing equipment.
 After voltage measurements, always disconnect power before servicing.
Contents
Control Panels .........................................2–5
Diagnostic Guide .........................................6
Fault/Error Codes (Washer).........................7
Washer Troubleshooting Guide ................8, 9
Manual Test Mode (Washer) ......................10
User Interface/Control Board (Washer) ......11
Rear View of Washer .................................12
Dryer Troubleshooting Guide .....................13
Dryer Troubleshooting Tests ................14–17
Wiring Diagrams .................................18–20

Whirlpool W11114976B Specifications

General

Brand	Whirlpool
Model	W11114976B
Category	Washer
Language	English

Summary

Safety and Handling Precautions

Electrical Shock Hazard Warnings

Critical safety warnings for technicians regarding high voltage risks during measurements and servicing.

Voltage Measurement Safety Information

Guidelines for performing safe live voltage measurements, ensuring proper space and equipment.

Electrostatic Discharge (ESD) Safety

Procedures to prevent ESD damage to sensitive electronics, using anti-static measures.

Whirlpool Washer Control Panel Overview

User Interface and Button Functions

Details the function of each button on the Whirlpool washer control panel for UI testing.

Whirlpool Dryer Control Panel Overview

Control Panel Layout and Settings

Illustrates the control panel for Whirlpool 240V and 120V dryer models.

Kenmore Washer Control Panel Overview

User Interface and Button Operations

Explains the function of buttons on the Kenmore washer control panel for UI testing.

Kenmore Dryer Control Panel Overview

Control Panel Functions and Indicators

Displays the control panel for Kenmore 240V and 120V dryer models.

General Diagnostic Guide

Initial Checks and Testing Procedures

Lists essential checks like power, fuses, vents, and specifies VOM/DVM usage and connection checks.

Washer Fault and Error Codes

Error Code Explanations and Procedures

Lists error codes (EA, E1-E5, EP) with their explanations and recommended troubleshooting steps.

Washer Troubleshooting Guide - Part 1

Common Washer Problems and Solutions

Addresses issues like 'Won't Power Up', 'Won't Start Cycle', 'Won't Fill', 'Overfills'.

Washer Troubleshooting Guide - Part 2

Drainage, Cycle Time, Performance, and Noise Issues

Covers problems like 'Won't Drain', 'Cycle Time Longer', 'Poor Wash Performance', and 'Unusual Noise'.

Washer Test Modes

Manual Load, Spin, and Lid Switch Tests

Provides instructions for Manual Load, Spin, and Lid Switch tests to diagnose washer operations.

UI/LED Test Procedure

Guide for performing the User Interface and LED test to check indicator functionality.

Washer User Interface/Control Board

Board Connectors and Pinout Details

Detailed diagram and pinout information for high voltage and logic/low voltage connections on the control board.

Washer Rear View Component Location

Component Identification Diagram

Illustration showing the rear view of the washer with key components labeled.

Dryer Troubleshooting Guide

Common Dryer Problems and Diagnostic Checks

Lists common dryer issues like 'Won't Power Up', 'Won't Start Cycle', 'Won't Heat', 'Shuts Off Before Dry'.

Dryer Troubleshooting Tests - Part 1

Test #1: Supply Connections

Procedure to test the continuity and security of power supply connections for 240V and 120V dryers.

Dryer Troubleshooting Tests - Part 2

Power Cord and Harness Continuity Testing

Details testing procedures for power cord and harness continuity on 240V and 120V dryers.

Dryer Component Tests - Motor and Heat

Test #2: Motor Circuit Testing

Steps to test the dryer's motor circuit, including drive motor and winding resistance checks.

Test #3: Heat System Testing

Procedure for testing the dryer's heat system components for heating issues.

Dryer Component Tests - Fuses, Sensors, Switches

Test #3a: Thermal Fuse and Heat Control

Instructions for testing the thermal fuse and diagnosing 'heat will not shut off' scenarios.

Test #4 & #5: Moisture Sensor and Door Switch

Procedures for testing the moisture sensor and door switch for drying cycle accuracy.

Washer Wiring Diagram

Printed Circuit Board and Component Connections

Detailed wiring diagram illustrating the printed circuit board and component interconnections.

Dryer Wiring and Timer Diagrams - 240V

240V Dryer Wiring Diagram (U.S.)

Schematic illustrating the wiring for a 240V U.S. dryer model, including timer functions.

Dryer Wiring and Timer Diagrams - 120V

120V Dryer Wiring and Control Board Diagrams

Wiring diagrams for 120V dryer models, including timer and C board schematics.