PAGE 9
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
WASHER TROUBLESHOOTING GUIDE (cont.) NOTE: Always check for error codes first
(pg. 7).
Problem Possible Cause Checks & Tests
Won’t Drain Drain hose incorrectly installed. The top of the standpipe must be at least 39" (991 mm)
high and no higher than 72" (1.8 m) from the bottom
of the washer. Make sure that drain hose is not sealed
into drain, and that there is an air gap for ventilation.
Plugged drain hose. Check drain hose for obstructions.
Harness connections. Check connections between UI and drain pump.
Drain pump problem. Check drain pump in Manual Load Test, page 10.
Drain pump is defective. Replace drain pump.
User Interface/Control problem. See UI/LED Test, page 10.
Cycle Time Oversuds. 1. Verify use of HE detergent.
Longer Than 2. Excessive detergent usage.
Expected
Load is unbalanced. Rearrange load evenly in tub.
Drain hose incorrectly installed. The top of the standpipe must be at least 39" (991 mm)
high and no higher than 72" (1.8 m) from the bottom
of the washer. Make sure that drain hose is not sealed
into drain, and that there is an air gap for ventilation.
Draining slowly. Check for drain hose obstructions.
Water pressure drop. Results in longer fill time.
Poor Wash Oversuds. 1. Verify use of HE detergent.
Performance 2. Excessive detergent usage.
Please reference
Load is tangling. Washer not loaded properly.
Use & Care Guide
Incorrect water level. See “Won’t Fill” and “Overfills,” page 8.
Clothes wet after cycle 1. Overloaded washer.
is complete (not water 2. Oversuds (see above).
saturated, but very damp). 3. Weak suspension.
4. Shifter not moving into position. See Spin Test,
page 10.
Load not rinsed. 1. Check proper water supply.
2. Not using HE detergent.
3. Washer not loaded properly.
4. Shifter not moving into spin position. See Spin Test,
page 10.
Not cleaning clothes. 1. Washer not loaded properly.
2. Not using HE detergent.
3. Not using correct cycle.
4. Shifter not moving into position. See Spin Test,
page 10.
Fabric damage. 1. Washer overloaded.
2. Bleach added incorrectly.
3. Sharp items in tub.
Wrong option or cycle Refer customer to Use and Care Guide.
selection.
Unusual Noise Drain pump starting. This is normal. To reduce the noise, raise the drain hose
to at least 39½" (1 m) above the floor (but not more than
47¼" [1.2 m] above the floor).
Squealing/buzzing/rattling Loose belt or pulley. Adjust, tighten, or replace.
during wash or rinse.
Squealing/buzzing/rattling Worn bearings/suspension, or load is out of balance.
during spin.
To Next Page