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TECHNICAL ASSISTANCE
WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m. Pacic Standard Time.
The appointed customer service representative will be able to assist you with your questions and warranty information more
eectively if you provide them with the following:
• The model and serial number of your WhisperKOOL system(s).
• Location of unit and installation details, such as ventilation, ducting, construction of your wine cellar, and room size.
• Photos of the cellar and installation location may be needed.
Contact WhisperKOOL Customer Service
1738 E. Alpine Ave
Stockton, CA, 95205
www.whisperkool.com
Email: support@whisperkool.com
Phone: 209-466-9463
US Toll Free: 1-800-343-9463
Fax: 209-466-4606
WhisperKOOL offers accessories to enhance and customize your wine cooling unit:
Condensate Pump Kit
The condensate pump kit automatically removes water that drips out of the evaporator unit’s drain line. The pump is controlled
by a float/switch mechanism that turns the pump on when approximately 2¼” of water collects in the tank, and automatically
switches off when the tank drains to approximately 1¼”. The condensate pump kit allows the excess condensate to be pumped up
to 20 feet away from the unit.
Exterior Housing
If the cooling unit is installed outside, it will need protection from sun, wind, and rain. The exterior housing protects the condensing
unit portion of the split system from the elements when installed outdoors.
Accessories can be purchased at www.whisperkool.com
ACCESSORIES FOR COOLING UNITS
Visit www.emersonclimate.com/electronicunitcontroller for online brochures, bulletins, instruction videos, and general product
information.
Download the Copeland Mobile App on your mobile device for additional troubleshooting and technical information.
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