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Platinum Split
Unit leaks water
Possible cause Solution
Evaporator unit is not level Evaporator unit should be level on the wall to prevent leaking
Drain line clogged or kinked
Drain is clogged, preventing water from escaping Disconnect drain and clear it out, open access door and check drain
for blockage
Drain line does not have a downward slope Fix drain line so there is a downward slope from the unit to the drain
Melt ice with blow drier. Soak up with a towel.
Unit runs but does not cool
Possible cause Solution
evaporator coil, and condenser coil are clean and free of debris
System undersized Contact Customer Service at 1-800-343-9463
Compressor is overheating
clean condenser coil as possible cause of compressor overheating.
If problem repeats, contact you installing technician to assist with
troubleshooting.
Evaporator fan runs but compressor does not
Possible cause Solution
Compressor and/or starting components faulty Please contact the installing technician to troubleshoot
Compressor may have overheated
clean condenser coil as possible cause of compressor overheating.
If problem repeats, contact your installing technician to assist with
troubleshooting.
Thermostat not sending power to Y terminal Call customer service for details on how to perform bypass plug test
24V thermostat conversion kit solenoid relay not working correctly Call customer service for details on how to perform bypass plug test
Compressor runs but evaporator fan does not
Possible cause Solution
Faulty fan motor Please contact the installing technician to troubleshoot
Faulty thermostat Please contact the installing technician to troubleshoot
Compressor short cycles
Possible cause Solution
Evaporator unit thermostat location
System low on refrigerant charge Please contact the installing technician to troubleshoot
Condensing fan motor/capacitor faulty Please contact the installing technician to troubleshoot
Compressor and /or starting components faulty Please contact the installing technician to troubleshoot
Humidity in cellar too low
Possible cause Solution
Not enough moisture
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