Widex D-9 - Hearing Aid Malfunction Troubleshooting

31
IN CASE OF MALFUNCTION
Problem Possible cause Solution
The hearing
aid is com-
pletely silent
The hearing aid is
not turned on
Make sure the battery
drawer is pushed all the
way upwards
The battery does not
work
Insert a new battery in
the hearing aid
The hearing
aid volume is
not powerful
enough
Your ear is blocked
by earwax
Contact your ENT doc-
tor/physician
Your hearing may
have changed
Contact your hearing
care professional
The hearing
aid whistles
continuously
Your ear is blocked
by earwax
Contact your ENT doc-
tor/physician
The hearing
aid func tions
intermit tently
The on/off switch is
dirty
Push the switch back
and forth a couple of
times
Your two
hearing aids
are not work-
ing in syn-
chrony
The connection
between the hearing
aids is lost
Turn the hearing aids
off and on again