What to do if Bluetooth pairing is not working on Widex Remote Control?
If Bluetooth pairing is not working on your Widex Remote Control, try resetting the Bluetooth settings under 'Settings' and then attempt to pair the device again.
Why does my Widex Remote Control take a long time to charge?
If your Widex Remote Control takes a long time to charge or does not charge at all, the charger you are using may not be the correct one. Ensure you are using the charger that was included with your M-DEX.
Why is my Widex Remote Control not vibrating when the phone rings?
If your Widex Remote Control is not vibrating when the telephone rings, the vibrator function may not be activated. You can activate the vibrator function under 'Settings'.
Why is there no sound when listening to audio on Widex Remote Control?
If there is no sound when listening to audio with your Widex Remote Control, the M-DEX may be out of range of the hearing aids. Try sliding the M-DEX upwards on the lanyard to bring it closer.
What does 'Please match with hearing aids' mean on Widex Remote Control?
If the display on your Widex Remote Control shows “Please match with hearing aids”, it means that the M-DEX is not matched with your hearing aids. In this case, you should contact your hearing care professional.
What to do if Widex Remote Control is not within range?
If the Widex Remote Control is not within range, move it within 50 cm of the hearing aids.
Why is the display black on my Widex Remote Control?
If your Widex Remote Control is on but the display is black, the keylock feature may be activated. To deactivate it, press 'No > Menu'.
Why is the program different on my Widex Remote Control and hearing aid?
If the program shown on your Widex Remote Control is not the same as in the hearing aid, it indicates that the M-DEX and hearing aid are not matched correctly. Ask your hearing care professional to match them again.
Why is the Bluetooth icon blue on my Widex Remote Control but there is no connection?
If the Bluetooth icon on your Widex Remote Control is blue but there is no connection to the telephone, it means the M-DEX has likely paired with another device. You should turn off Bluetooth on the active equipment or reset the Bluetooth settings and then pair your telephone again.
Why is there no ringing tone in my Widex hearing aids for incoming calls?
If the incoming call screen is displayed on your Widex Remote Control, but you hear no telephone ringing tone in the hearing aids, your telephone may be set to silent. Turn off the silent function on your mobile phone.
General| Bluetooth Connectivity | Yes |
|---|---|
| Streaming Capability | Audio streaming from phones, TVs, and other Bluetooth devices |
| Compatibility | Widex hearing aids |
| Connectivity | Bluetooth |
| Features | Hands-free calling, audio streaming, remote control functionality |
| Battery Type | Rechargeable |
| Charging Time | Approximately 3 hours |
| Wireless Technology | Bluetooth |
Details the primary purpose and application of the M-DEX device.
Explanation of battery level indicators on the M-DEX display.
Instructions on how to charge the M-DEX battery, including initial charging time.
How to select different listening programs for your hearing aids via the M-DEX.
How to control the audio volume for both hearing aids using the M-DEX device.
Guide to using the FreeFocus feature for directional sound focus.
Instructions for activating and deactivating the Room Off feature to mute hearing aid microphones.
Step-by-step guide to connect your M-DEX with a mobile phone using Bluetooth.
How to use the M-DEX for mobile phone calls with audio directly in hearing aids.
Learn how to answer or decline incoming calls using the M-DEX.
Procedure to disconnect an active phone call via the M-DEX.
Steps to initiate an outgoing call from your mobile phone using the M-DEX.
How to redial previous numbers from the M-DEX call log.
Guide on how to transfer an ongoing call back to your mobile phone.
Instructions for wearing the M-DEX around your neck for hands-free mobile operation.
How to adjust hearing aid volume during telephone conversations.
Using the Room Off function during phone calls.
Information on Bluetooth connectivity and status icons.
How to connect and use external audio sources with the M-DEX.
Adjusting the volume of left and right hearing aids separately.
Using the M-DEX T option for teleloop systems.
Accessing and configuring various device settings.
How to reset M-DEX settings and volume to default values.
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