Winkhaus AV2 E - Troubleshooting Guides for Winkhaus AV2 Systems; AV2 Locking System (Automatic;Manual) Faults

Winkhaus AV2 / E Manual 10
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5. Trouble Shooting Guides
5.1 AV2 Locking System (Automatic/Manual)
Symptom Fault Remedial action rqd
Neither hook throws Keep position incorrect Reposition keeps
Incorrect Air gap Adjust air gap to 4mm, - 1mm, + 0
Keep incorrectly adjusted Adjust keeps
(see installation guide)
Drive strip jammed in open position Ensure full free movement of drive
strip
Check that fore end fixing screws, are
applied square and are not fouling the
drive strip
Only one of the hooks throw Frame not installed true to Sash Adjust installation (see installation
guide).
Incorrect Air gap Adjust air gap to 4mm, - 1mm, + 0
Latch bolt does not throw fully Drive strip travel restricted downwards Remove lock and check/adjust drive
strip prep.
Cylinder cam in wrong position Check cylinder cam is in the
conventional 5 or 7 o’clock position.
The door is stiff to open by key Latch and hook keep not adjusted
correctly
See installation guide and keep
adjustments
Drive strip travel restricted or fouled Check that fore end fixing screws, are
applied square and are not fouling the
drive strip
Drive strip free travel hindered Check prep and clear of foreign
material.
Incorrect handle/cylinder prep Correct offending prep/fixing
The hooks do not retract fully Drive strip travel restricted upwards Remove lock and check/adjust drive
strip prep.