Xerox WORKCENTRE 7775 - Support and Additional Information Sources

Xerox
®
WorkCentre
®
7775 Evaluator Guide 23
Unrivaled service and support
Behind every Xerox product is a large net-
work of customer support that’s unrivaled
in the industry and available when you
need it. Xerox service professionals use
leading-edge technologies to keep you up
and running. They’re even linked to the
engineers who designed your product, so
you can be confident when you choose
Xerox. And genuine Xerox supplies are
always readily available.
Total satisfaction guaranteed
The exclusive Xerox
®
Total Satisfaction
Guarantee, recognized as unique in the
industry, covers every WorkCentre device
that has been continuously maintained
by Xerox or its authorized representatives
under a Xerox
®
express warranty or Xerox
Maintenance agreement. You decide when
you’re satisfied.
Xerox
®
Office Services Support
Asset management services
• Asset Optimization and Tracking —
Process and tools to optimize an enter-
prise’s office output infrastructure and
reduce hard costs
• Break-Fix Management — Single point of
ownership and management for break-
fix service of all brands of office output
devices, regardless of manufacturer
• Supplies Management — Process and
tools to procure, monitor and replenish all
document-related supplies proactively
Imaging and output
management services
• Output Management — Single point
of management of office output
from all output devices, regardless
of manufacturer
• Image Capture and Workow —
Cost-efficient solutions for capturing,
managing, retrieving and distributing
information into digital repositories
Support services
• Technology Procurement and
Deployment — A creative and flexible
end-to-end print/computer product
acquisition solution that uses a single-
point-of-contact model while lowering
the total cost of acquisition
• Help Desk Services — A broad range of
enterprise services, managed through a
centralized single point of contact and
delivered through either an on-site or
off-site model
• End User Services — Microsoft software
implementation, IT project consulting,
and customer education
Access managed services
• Student and Library Patron Access —
Custom designed and implemented
customer-managed solutions
Additional Information Sources
WorkCentre 7775 front panel:
• The front panel offers tools and infor-
mation pages to help with machine
setup, feature selections, operational
problems, media feed and supply issues.
Customer Documentation:
• Installation Guide
• Quick Use Guide
• Software and Documentation CD-ROM
• Warranty Booklet
On the Web:
Visit www.xerox.com/office for:
• Product, supplies, and support
information
• Downloading drivers
• Finding your local reseller
• Online documentation
Visit www.xerox.com/office/support for:
Support and service information, including
the same troubleshooting Knowledge Base
used by Xerox
®
Customer Support staff to
provide the latest technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
Section 4: Configurations, Specifications, Supplies,
Options, Support and Additional Information Sources
Support and Additional Information Sources