XPLORE TECHNOLOGIES iX101B1 - Troubleshooting

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Troubleshooting
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Table7containssolutionstosomeproblems.Ifyoucannotsolvetheproblembytakingtheactionsdescribed,
contactyourlocalhelpdeskoryourresellerforfurtherassistance.
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Table 7: Troubleshooting
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Problem Possiblecausesandsolution
Computerwi llnot
start
 Thebatterymaybedefectiveordischargedtoacriticallylowlevel.Connect anexternalpowersupply
(suchastheACadapter)orinstallachargedbattery.See“Usingthebattery”onpage54.
 Internalcomponentsmaybeaboveorbelowtheacceptableoperatingrange
below‐20°Corabove60°
C).Afterthetemperat ur ereturnstosafeoperatingrangethecomputerwillstart.
TheComputerwillnot
resumeoperation
 Thebatterymaybedefectiveordischargedtoacriticallylowlevel.Whenthebatteryreachesacritically
lowlevel,thecomputerisforcedintoSuspend‐to‐RAMmodetoavoidatotalsystempowerfailure.
Connectanexternalpowersupply(suchasthe
ACadapter)orinstallachargedbattery.See“Usingthe
battery”onpage54.
 Thecomputermaybeat thecriticalthermallimit. Toavoi ddamagetoheat‐sensitivecomponents,the
computerentersSuspend‐to‐RAMmodewhenthecomputeroperatesabove60°C.Operation
automaticallyresumeswhenthe
computercoolstobelow60°C.Movethecomputertoacoolerlocation
afterbeingsuspended
TheStatusLEDisred,
continuous
 Thecomputerison,runningunderbatterypower,andthechargelevelinthebatteryha sreacheda
criticallevel.PlugthecomputerintoanAC/DCpowersourceorinstallachargedbattery.
 Thesystemhasencounteredafaultandispreventingnormal
operation.Contactyourlocalhelpdesk.
TheStatusLEDisred,
blinking
 Thecomputerispoweredon,runningunderbatterypower,andthechargelevelinthebatteryisata
minimumwarninglevel.PlugthecomputerintoanAC/DCpowersourceorinstallachargedbattery.
Displayscreenisblank
ordifficulttoread
 Confirmthatthecomputerison(thePowericoniscontinuouslydisplayedinStat usarea).
 Thebrightnessmaybesettoolow,caus ingthescreentoappeartoodark.Tochangesystembrightness,
pressSettingsIcon,Display,Brightness.
 Thevideo
time‐outmayhaveexpired.Tapthedisplayscreentoreactivatethedisplay.
 Note:Thisisanormal,power‐savingfeature.
Headphoneor
speakervolumeistoo
low
 ThevolumemaybeinMutemodeorsettoolow.Followtheinstructiontoadjustheadphoneorspeaker 
volume.
 Makesurethevolumecont rolinyouraudiosoftwareissettoanaudiblelevel.
Anexternaldeviceis
notworkingwiththe
computer
 Thedevicemayneedtobeenabledinthecomputer’sconfiguratorprogram.Contactyourlocalhelpdes k
orreseller.
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