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Customer Service 1-888-707-1880 Dyaco Canada Inc. 2018
Email: customerservice@dyaco.ca
SERVICE CHECKLIST – DIAGNOSIS GUIDE
Before contacting your dealer for aid, please review the following information. It may save you
both time and expense. This list includes common problems that may not be covered under the
treadmill’s warranty.
PROBLEM SOLUTION/CAUSE
Tread-belt does not stay centered
Treadmill belt hesitates when walk or
run on.
Motor is not responsive after
pressing start.
Treadmill will only achieve
approximately 12 kph (7 mph) but
shows higher speed on display.
Tread-belt stops quickly/ suddenly
when tether cord is pulled.
Treadmill trips on board 15-amp circuit.
Computer shuts off when console is
touched (on a cold day) while
walking/running.
House circuit breaker trips, but not the
treadmill circuit breaker.
1. Tether cord not in position.
2. Circuit breaker on front grill tripped. Push
circuit breaker in until it locks.
3. Plug is disconnected. Make sure plug is
firmly pushed into AC household wall outlet.
4. Household circuit breaker may be tripped.
5. Treadmill defect. Contact your dealer.
The user may be walking while favoring or
putting more weight on either the left or right
foot. If this walking pattern is natural, track the
belt slightly off-center to the side opposite from
the belt movement. See General Maintenance
section on Tread-belt Tension. Adjust as
necessary.
Contact the service department
This indicates motor should be receiving power
to operate. Low AC voltage to treadmill. Do not
use an extension cord. If an extension cord is
required, it should be as short as possible and
heavy duty 14 gauge minimum. Low household
voltage. Contact an electrician or your dealer. A
minimum of 120-volt AC current is required.
Hig
h belt/deck friction. See General Maintenance
section on lubrication.
High belt/deck friction. See General Maintenance.
Treadmill may not be grounded. Static electricity is
“crashing” the computer. Refer to Grounding
Instructions.
Check that the treadmill is the only object in the
circuit. See “Important Electrical Information” in the
front of this manual for more details.
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