Troubleshooting
Power-related
The power LED will not light up
(
Is the power of this product turned on?
The LED will not light up if this product is not turned on.
(
This product must be supplied power from the included AC adapter. Connect the included AC adapter
to the [12V] DC jack on the rear panel.
The power LED is flashing, or lights only intermittently
(
There might be a problem with the power supply.
(
The LED flashes when there is some kind of problem with the power supply. Connect the included AC
adapter to the [12V] DC jack on the rear panel.
(
Are you using the appropriate USB cable?
(
Make sure to use the included USB cable.
(
For iPads/iPhones with a Lightning connector: an Apple Lightning to USB 3 Camera Adapter and a
commercially available USB-A to USB-C cable is required.
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Troubleshooting > Power-related
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