Troubleshooting
Read this first
If this product does not operate normally while you are using it, first check the following.
(
Place both earphones back into the charging case and wait for at least 10 seconds, after which you
can first take out earphone (R) and then earphone (L).
(
Make sure that this product have been sufficiently charged.
(
“Charging the earphones”(p.14)
(
“Charging the charging case”(p.16)
(
Update the firmware of this product to the latest version.
(
“Updating the firmware”(p.43)
(
Also, check the following.
(
“No sound can be heard”(p.45)
(
“Sound can only be heard from one earphone”(p.46)
(
“Power will not turn on”(p.47)
(
“The product cannot be charged”(p.48)
(
“Cannot connect to a Bluetooth device”(p.49)
(
“The product does not operate or play back”(p.50)
(
“The sound is distorted, noisy or choppy”(p.51)
(
“Restoring this product to factory defaults (Initialize / Reset)”(p.52)
(
“Problem Still Not Resolved (Customer Support)”(p.55)
44
Troubleshooting > Read this first
To Next Page
Loading...
