The product cannot be charged
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This product terminal might be covered up by the silicone sleeve.
Reattach the silicone sleeve correctly.
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“Replacing the silicone sleeves”(p.30)
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Your computer is not turned on (when charging from your computer).
Turn the power of your computer on, and then charge this product.
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You may have been using a USB power cable other than the one included with this product.
Use the included USB power cable to make sure the product correctly charges.
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Troubleshooting > The product cannot be charged
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