Yealink SIP-T46 - User Manual

This guide provides information you need to begin using
your phone quickly.
Phone Views
There are three main views available:
• Menu View: For the Menu view, press the Menu
softkey.
• Calls View: The Calls view shows on the screen
when your phone has a call.
• Lines View (default): You can see the Lines view on
the idle screen. The idle screen displays the current
account, the time and date, and four softkeys.
Menu View
The Menu view lets you access the Status, Features,
Message, History, Directory screens, and the phone’s
Basic and Advanced settings. You can use the right, left,
up, and down arrow keys to highlight the menus, then
press the Enter softkey to access phone functions.
Lines View
The Lines view displays your phone line(s), monitored
lines (if BLF keys are available), the time and date, and
softkeys in the softkey area.
If your phone is idle, you can press the line key to access
the dialer.
Calls View
• If your phone has calls, the screen indicates the
number of calls you have, and their status as active
or held.
• If a phone line has a call (active or held), the icon
is shown next to the line.
• If a phone line has one or more held calls, the screen
shows the icon.
About Calls
Only one call can be active at a time.
You can use the handset, speakerphone, or headset for
calls. During a call, you can change modes by picking up
the handset, or by pressing or .
Placing Calls
There are three ways to place calls:
• Pick up the handset.
• With the handset on-hook, press .
• With the headset connected, press to activate
headset mode.
Enter the desired number, and then press the Send
softkey to dial out.
You can also dial from the Lines view: Press the phone
line key, enter the phone number, and press the Send
softkey.
Answering Calls
Using the handset:
Pick up the handset.
Using the speakerphone:
Press .
Using the headset:
Press .
Yealink SIP-T46 Enterprise IP Phone |
Quick User Guide
1
Quick User Guide—Yealink SIP-T46S
www.vantact.com - 2021 v1.0.0-eng
Quick User Guide

Summary

Phone Views

Menu View

Access Status, Features, Message, History, Directory, and settings via arrow keys and Enter softkey.

Calls View

Displays call status, active/held call indicators, and call icons on the screen.

Lines View

Shows phone line status, monitored lines, time, date, and softkeys on the idle screen.

About Calls

Placing Calls

Answering Calls

Ending Calls

Using the handset

End calls using the End Call softkey or by hanging up the handset.

Using the speakerphone

End calls via End Call softkey or the speakerphone button.

Using the headset

End calls by pressing the End Call softkey.

Holding Calls

Placing a call on hold

Initiate call hold using the Hold softkey during an active call.

Resuming a call

Resume a held call using the Resume softkey, selecting if multiple calls are on hold.

Parking Calls

Parking a live call

Park a live call using the Park softkey and note the extension.

Picking up a parked call

Retrieve a parked call by dialing the assigned extension number.

Transferring Calls

Attended Transfer (Warm Transfer)

Transfer calls by placing them on hold, connecting to a second party, and completing the transfer.

Blind Transfer

Transfer calls directly without speaking to the recipient first.

Semi-Attended Transfer

Transfer calls after hearing the confirming ring from the recipient.

Transferring Live Calls to Voicemail

Redirect live calls to voicemail by using the xfrVM softkey and extension.

Forwarding Calls

Online Call Forwarding (Virtual Office)

Configure call forwarding rules via the Virtual Office desktop app for online storage.

Phone-Based Call Forwarding

Set up call forwarding directly on the phone for unconditional, busy, or no-answer scenarios.

Placing Intercom Calls

LCR - Last Call Return

Placing Conference Calls

Setting up a local conference

Initiate a conference call by adding a second party and merging calls.

Managing a local conference

Control conference calls by holding, splitting, muting, or removing participants.

Setting up a conference bridge

Create a conference bridge by following IVR prompts and noting the conference ID.

Joining an existing conference

Access a conference bridge by entering the conference ID via IVR.

Viewing Recent Calls

Managing call history entries

Scroll through call history, call entries, delete, or add contacts/blacklist.

Managing the Contact Directory

Accessing the directory

Navigate to the contact directory via the Dir softkey and select contact groups.

Adding a contact

Add new contacts by entering information and saving changes.

Editing and Deleting Contacts

Editing a contact

Modify existing contact details by accessing the Option menu and selecting Detail.

Deleting a contact

Remove contacts from the directory via the Option menu and confirming deletion.

Listening to Voicemail

Accessing voice messages

Listen to new voice messages indicated by an idle screen notification.

Muting the Microphone

Using Do Not Disturb (DND)

Adjusting Volume

Accessing Call Queues

Updating Ringtones

Recording Calls

Speed Dial Configuration

Configuring speed dial via line key

Set up speed dial by long-pressing a line key and selecting a contact.

Configuring speed dial via contact directory

Assign speed dial entries by adding contacts and specifying a favorite index.

Using Barge-Monitor-Whisper

Monitoring calls

Listen to an agent's call by dialing a specific code before lifting the handset.

Whispering to agents

Communicate privately with an agent during a monitored call.

Barging into calls

Join an active call with an agent to participate in the conversation.

Barge Direct

Directly join a call in a 3-way conference without prior monitoring.

Overview

1. Function Description
2. Usage Features
3. Maintenance Features

The Yealink SIP-T46 Enterprise IP Phone is a sophisticated communication device designed for professional environments, offering a comprehensive suite of features for efficient call management, conferencing, and directory services. This quick user guide provides an overview of its functions, usage, and basic maintenance.

Function Description

The phone's primary function is to facilitate voice communication through various modes: handset, speakerphone, and headset. It supports multiple lines, allowing users to manage several calls simultaneously, with one active call at a time. The device features an LCD screen that displays crucial information such as call status, messages, softkey labels, time, and date. A power indicator LED provides visual cues for incoming calls (rapid flashing) and received voicemails or text messages (slow flashing).

The phone integrates with a Virtual Office desktop app for online call forwarding, ensuring that forwarding rules are stored online and remain effective even if the phone's internet connection fails. It also supports phone-based call forwarding with options for "Always Forward," "Busy Forward," and "No Answer Forward," allowing users to redirect calls based on their availability or after a specified ring time.

Call management features include placing, answering, ending, holding, and resuming calls. The phone supports various transfer types: Attended (Warm) Transfer, Blind Transfer, and Semi-Attended Transfer, enabling users to seamlessly redirect calls to other parties. Live calls can also be transferred directly to voicemail.

For multi-party communication, the phone offers local conference call setup, allowing users to merge multiple calls into a single conference. During a local conference, participants can be placed on hold, split into individual calls, muted, or removed. The device also supports joining or creating conference bridges by following IVR instructions.

The phone includes a Last Call Return (LCR) feature, enabling users to quickly redial the last number called. Intercom calls can be placed to other idle phones, which automatically answer via speakerphone. Call parking is available, allowing users to park a live call and retrieve it from another extension.

Directory services are robust, with a contact directory that allows users to add, edit, and delete contacts. The "Recent Calls" view displays call history, from which users can redial entries, delete them, view details, add them to contacts, or blacklist them.

Voicemail access is straightforward, with notifications on the idle screen for new messages. Users can listen to voicemails by pressing a dedicated key or following IVR prompts. The phone also supports call recording (if enabled), allowing users to start and stop recordings during a call.

For enhanced call control, the phone features a "Do Not Disturb" (DND) function, which, when activated, displays an icon on the status bar to indicate that incoming calls will not ring. Speed dial can be configured via line keys or the contact directory for quick dialing of frequently used numbers.

Advanced features include Barge-Monitor-Whisper, which allows supervisors to monitor agent calls silently, whisper advice to agents without the caller hearing, or barge into a call to join a 3-way conference.

Usage Features

The phone's interface is designed for intuitive navigation. The "Menu View" provides access to Status, Features, Message, History, Directory screens, and Basic/Advanced settings, navigable using arrow keys and the "Enter" softkey. The "Lines View" is the default idle screen, displaying phone line(s), monitored lines (if BLF keys are available), time, date, and softkeys. Pressing a line key from the idle screen accesses the dialer. The "Calls View" indicates the number and status of active or held calls.

Volume adjustment is possible during calls for receiver volume (handset/speakerphone/headset) and when idle for ringer volume, using dedicated volume keys. The mute feature can be toggled during a call to silence the microphone.

Ringtones can be customized through the "Menu" settings, allowing users to select from common or account-specific ringtones.

The keypad provides digits, letters, and special characters for context-sensitive applications. Softkeys, located below the LCD screen, automatically label themselves to identify their current functions, adapting to the context of the phone's operation. The "OK" key confirms actions and answers incoming calls, while the "X" key cancels actions or rejects incoming calls.

The speaker provides hands-free audio output, and the headset key toggles and indicates headset mode. The hookswitch, located in the handset cradle, connects to the line when the handset is picked up and disconnects when it is placed back.

Maintenance Features

While the guide does not explicitly detail maintenance features, it implies certain aspects through its operational instructions. For instance, the mention of the "reversible tab" for securing the handset in the cradle suggests a design that accommodates different mounting options, such as wall mounting. The guide refers to the "Yealink Wall Mount Quick Installation Guide for Yealink IP Phones" for more information on adjusting this tab, indicating that physical setup and potential reconfigurations are supported.

The phone's integration with the Virtual Office desktop app for online call forwarding suggests that system updates and configurations for call forwarding rules are managed externally, reducing the need for direct phone-based maintenance in this area. This approach ensures that call forwarding settings are resilient to local phone issues or internet connection failures.

The ability to update ringtones and manage contacts through the phone's interface or potentially through a connected system (implied by the Virtual Office integration) allows users to personalize and maintain their phone's settings and directory information.

Overall, the Yealink SIP-T46 is designed for ease of use and efficient communication, with features that streamline call handling, conferencing, and directory management in a professional setting. Its robust feature set and intuitive interface contribute to a productive user experience.

Yealink SIP-T46 Specifications