Yealink SIP-T46U - User Manual

SIMPLEFIBER
INTERNET & VOICE MADE SIMPLE
PHONE FEATURES
USER GUIDE

Summary

Receive a Call

Place a Call

Hold a Call

PRIVATE HOLD

Place a call on private hold using the hold button.

Transfer a Call

BLIND TRANSFER (UNANNOUNCED)

Transfer a call without speaking to the recipient first.

Attended Transfer

TRANSFER DIRECTLY TO VOICEMAIL

Transfer calls directly to voicemail for a specific extension.

TRANSFER TO INTERCOM

Transfer calls to another extension via intercom mode.

Park a Call

PICK UP

Voicemail Features

Call Forwarding

Conference Calling; 3-Way Calling

Overview

1. Function Description
2. Usage Features
3. Receiving a Call
4. Placing a Call
5. Holding a Call
6. Picking Up a Parked Call
7. Transferring a Call
8. Voicemail Features
9. Call Forwarding
10. Conference Calling / 3-Way Calling
11. Page Announcement
12. Phone Intercom
13. Maintenance Features

This user guide describes the features and usage of a Yealink IP phone, designed for SimpleFiber's internet and voice services. The guide, titled "PHONE FEATURES USER GUIDE," aims to simplify the use of the phone's basic and common functions for both multinational corporations and local small businesses. SimpleFiber prides itself on providing an integrated voice platform with a wide range of features.

Function Description

The Yealink IP phone is a communication device that facilitates voice calls over an internet connection. It integrates with SimpleFiber's voice platform, offering a comprehensive suite of features for efficient business communication. The phone supports various call handling functions, including receiving, placing, holding, and transferring calls, as well as more advanced features like voicemail, call forwarding, conference calls, paging, and intercom. The device is designed to be user-friendly, with a clear display and tactile buttons for easy navigation and operation.

Usage Features

Receiving a Call:

When a call comes in, users have three options to answer:

• Handset: Lift the red handset off the hook.
• Speaker Phone: Press the orange Speaker button.
• Headset: Press the yellow button to answer using a connected headset.

Placing a Call:

Making a call is as straightforward as using a cell phone. Users simply dial the desired number or extension, including the area code. To connect the call, they can choose from:

• Handset: Lift the red handset off the hook.
• Speaker Phone: Press the orange Speaker button.
• Headset: Ensure the yellow headset light is illuminated, then press the blue send button.

Holding a Call:

The system offers two types of call holds: private and public (referred to as parking).

• Private Hold: To put a call on private hold on the user's phone, simply press the blue hold button on the screen. Pressing another line key also automatically places the current call on hold.
• Public Hold (Parking): Parking a call makes it available to be picked up by any other phone within the local office. To park a call, press one of the orange Park buttons with a green light.

Picking Up a Parked Call:

To retrieve a parked call, simply press the same park line button that was used to park the call. This can be done from any phone in the office, regardless of where the call was originally parked.

Transferring a Call:

The phone supports various call transfer methods:

• Blind Transfer (Unannounced):

  1. Press the green transfer button to initiate the transfer (this automatically places the current call on hold).
  2. Enter the destination number (another extension or a 10-digit number like a cell phone).
  3. Press the green transfer button a second time or simply hang up to complete the transfer.

• Attended Transfer (Announced/Supervised):

  1. Press the green transfer button to initiate.
  2. Enter the destination number (local extension or remote number) and wait for the call to connect. This allows the user to speak with the person before transferring the call.
  3. Press the green transfer button again or hang up to complete the transfer.
  4. To cancel the transfer, press cancel and then the flashing line key to return to the original call.

• Transfer Directly to Voicemail:

  1. Press the green transfer button to initiate.
  2. Enter "03" followed by the extension number.
  3. Press the green transfer button a second time to complete.

• Transfer to Intercom:

  1. Press the green transfer button to start.
  2. Press "08" followed by the extension number.
  3. Press the green transfer button a second time to complete. Tip: Calls can be transferred to external numbers, such as cell phones.

Voicemail Features:

The default voicemail PIN is 1234.

• Checking Voicemail and Changing Settings:

  • Press the blue message button or dial 5001. Users will hear prompts to guide them through the available options.

• Checking Voicemail Remotely:

  • Call the user's extension until reaching voicemail. Press the "*" key, then enter the voicemail password followed by the "#" key.

• Checking Voicemail from Web Portal:

  • Log into https://talk.simplefiber.com and select the "message" tab. Users can listen, download, delete, or forward messages from here.

• Voicemail to Email:

  • Voicemails can be sent to email, allowing users to listen to messages on a computer or smartphone. This feature can be enabled in the user portal under "Voicemail > Email Notification."
  • Tip: It is recommended to set email notification to "Send w/ attachment move to trash." This keeps voicemails in the email inbox until deleted, preventing the phone's voicemail box from becoming full.

Call Forwarding:

• Activating Call Forwarding:

  • Dial "*72" from the phone, then enter the remote number or internal extension to forward calls to. A greeting will confirm: "Forwarding is now active," followed by the forwarded phone number.

• Canceling Call Forwarding:

  • Dial "*73" from the phone. A confirmation will announce: "forwarding is now disabled."
  • Tip: To forward the main number, users with Manager permissions can log into the portal at https://talk.simplefiber.com.

Conference Calling / 3-Way Calling:

This feature allows connecting two or more callers with the user for a group conversation.

1. While on an active call, press the pink conference button on the screen or the phone.
2. Dial the extension or 10-digit number of the person to add and wait for the call to connect.
3. When the third party answers, press the pink conference button again to connect all callers.

Page Announcement:

Paging allows users to broadcast a message via the speakerphone to every active extension within the local office.

1. Press the purple page button on the screen.
2. Lift the handset and speak the message. (Note: Paging is one-way audio only).

Phone Intercom:

The intercom enables two-way communication between two active extensions.

1. Dial "08" followed by the extension number.
2. Press the yellow send button or pick up the handset. Both parties will hear a beep.

Maintenance Features

The user guide primarily focuses on operational features rather than device maintenance. However, the availability of an online portal for call logs, recordings, and voicemail, along with dedicated support channels, implies a system designed for minimal user-level maintenance. Issues beyond basic operation are directed to SimpleFiber Support, suggesting that technical maintenance is handled by the service provider. The recommendation for voicemail to email with attachment and trash movement is a form of digital maintenance, preventing the phone's internal voicemail storage from becoming full.

For more complicated features or advanced configuration, users are directed to contact SimpleFiber Support via phone (888-455-0151) or email (phonehelp@simplefiber.com), or to visit the support website (www.simplefiber.com/support). The online portal at https://talk.simplefiber.com also serves as a central hub for managing call logs, recordings, and voicemail, which can be considered a form of user-managed data maintenance. The guide emphasizes that SimpleFiber offers an advanced suite of features, and for advanced configuration, manager permissions are required for portal access.

Yealink SIP-T46U Specifications