If you need assistance, please contact Crosswind VoIP Support by emailing
support@crosswindsupport.com or by calling (888) 920-5685
Press the speaker button, press the line button, or the
lift the handset and dial the desired number or
extension, then press dial.
You can also dial the number or extension first, then
hit the speaker or line button, or lift the handset,
which will then dial the number.
Transfer Call
Blind Transfer
, while on a call press the Tran button or
softkey, then Dial the extension/number and either hit
the Tran button again, or if using the handset you can
simply hang up the handset.
, press the Tran button or softkey, then
Dial the extension and press Ok, and wait for the call
to be answered. Announce who is on the line and
then press the Tran button or softkey and the call will
be transferred to the other party.
Tip: to transfer directly to a person’s voicemail, enter *
When on a call, press the Park button, which will park
the call, and the Park button will now flash red on any
phone with that button.
To pick up a parked call, press the Park button that
has the red flashing light.
Place Caller on Exclusive Hold:
Press Personal Hold then the line button will flash
green. This call will be on hold on your phone only.
The listen feature this gives you the ability to listen
into a phone conversation between an employee and
another caller. The Listen feature can be accessed by
hitting the Listen key, or by dialing *7790 + extension.
The whisper feature allows you to talk to the
employee without the caller hearing what you are
telling them. The Whisper feature can be accessed by
hitting the Whisper key or by dialing *7791 +
extension. To use this and the whisper feature, you
must be given permissions. If you need assistance with
this feature, please contact support.
The Record feature allows you to record the call you
are on. While on a call dial #3 which will Start, Stop,
and Resume recording. To pause recording, dial #4.
To access and listen to your recorded calls, you will
need to use the Crosswind Connect application.
To make a conference call, once you have the first
party on the line, press the Conf softkey. The call is
placed on hold. Dial the extension or phone number
you wish to conference, then press the Ok. When the
party answers, press the Conf softkey and all parties
will be in conference. To disconnect one of the
parties, use the down or up arrow to select them and
then press the Drop softkey.
If a call is ringing on another phone, press the PickUp
feature key to be connected to that call.
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