1. If the WAN (wide area network) connection fails to a site for any reason,
including a fault on the circuit or a power cut, then the ability to make and
receive calls from the IP phones utilising that WAN circuit will be restricted.
These failures may be caused for reasons outside our control. Other services
will be fully maintained including voice mail and the ability to divert calls to
other numbers including mobiles. If another working WAN circuit is available
at that site then this can be used to fully restore service to all phones.
2. The EOS service allows for calls to 999 and 112, however these services will
be affected if there is a power cut or your WAN circuit fails
3. With regard 999 services no location information is passed to the emergency
services operator this will mean that you will have to state the address that
you wish the emergency service to attend.
4. EOS does not offer a paper based telephone directory service
5. If you require a PDF that allows you to print off stickers to attach to the
phone device explaining the above please contact us.
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