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Yealink T53W
User Guide
Speed Dial Keys
Any unused line keys can be setup as speed dials.
Create Speed Dial (or Remove)
1. Press the 8th line key near lower right of graphical
display and then locate an unused line key
2. Press and hold the unused line key
3. Change the Type to Speed Dial by pressing the right
navigation arrow
4. Select the Value eld, enter desired phone number and
then press Save
5. The newly created speed dial will display the number.
Add a Label to display a name instead of number
6. Change Type to N/A to remove the speed dial
Use Speed Dial Key
1. Locate desired speed dial key and press it. This will
place an outbound call to the specied number
Line Appearances
• Line Appearance Keys (2 standard) can independently
handle live calls. With this optional add-on, additional
appearance keys can be congured or shared lines from
other phones added. These are managed by your phone
system administrator.
Contact Center Call Queues
(If Enabled)
Log In to a Call Queue
1. Press the Login softkey. When you are signed into a call
queue and state is set to available, a green checkmark
will be displayed next to your line. Incoming calls to
Contact Center will ring agent’s phone.
Log Out of a Call Queue
1. Press the Logout softkey. After logging out, a blue arrow
will be displayed next to your line
Change Your Agent State to Unavailable While
Logged In
1. Press the Unavail softkey and enter the unavailable
code
2. Press the OK button
3. A red X will appear next to your lines and an
Unavailable status will display on phone screen
4. Contact Center calls will not ring to your phone when
state is set to unavailable or wrap-up
After Ending a Call
1. Your availability state will automatically change to
wrap-up (congurable by supervisor)
2. Press DispCode softkey to enter a disposition code
followed by OK (see supervisor for details)
NOTE:
• Unavailable codes and Disposition codes require a
one-time setup.
Hoteling
(If Enabled)
Hoteling allows users to login to other open desk phones
(aka host phones) using their personal credentials. This
allows a guest to temporarily take over a host phone and
access their own personal voicemail, call history and present
their unique caller ID when making outbound calls. Additional
phone conguration/setup is required. Contact your system
administrator for more information.
Log In to an Open Desk Phone
1. Press the Hoteling line key
2. Press the 2aB or abc softkey until 123 is displayed. This
changes the keypad to a numeric entry and will allow
you to enter numbers for both User ID and Password.
3. For your User ID, enter your 10-digit phone number
4. Press down arrow to navigate to next row
5. For your password, enter your 6-digit numeric voicemail
passcode
6. Press the Login soft key
7. Your personal extension now appears on the open host
phone and it is ready for use.
Log Out of an Open Desk Phone
1. Press the GuestOut softkey
2. Press OK softkey to conrm logout
NOTE:
• If you forget to log out, the system is typically set up to
automatically log out guests after a 12-hour period.
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