Yealink T53W
User Guide
Table of Contents
Dialing .............................................................................................................2
Dial phone number or extension ......................................................... 2
Your Phone Calling Features.....................................................................2
Basics ..........................................................................................................2
Change Views ......................................................................................2
End Calls ................................................................................................ 2
Hold Calls ..............................................................................................2
Transfer Calls ........................................................................................ 2
Transfer Call Direct to Voicemail .....................................................2
Conference Calls ................................................................................. 3
Forward Calls ........................................................................................3
Intercom .................................................................................................3
Do Not Disturb .....................................................................................3
Menu .......................................................................................................3
Redial ...................................................................................................... 3
Park and Unpark Calls (If Enabled) .................................................4
Broadcast Paging and Intercom Features ......................................... 4
Broadcast Paging ................................................................................4
Intercom ................................................................................................. 4
Viewing Recent Calls .............................................................................. 4
View Recent Calls List ........................................................................ 4
Directory .....................................................................................................4
View Organization Directory ............................................................4
Busy Lamp Field (BLF) ............................................................................4
View Phone Status .............................................................................. 4
Speed Dial .............................................................................................4
Intercept Call Ringing to BLF ............................................................4
Transfer Call to BLF .............................................................................4
Speed Dial Keys ...................................................................................5
Line Appearances ...............................................................................5
Contact Center Call Queues ................................................................. 5
Log In to a Call Queue .......................................................................5
Log Out of a Call Queue ....................................................................5
Change Your Agent State to Unavailable While Logged In ......5
After Ending a Call ..............................................................................5
Hoteling ...................................................................................................... 5
Log In to an Open Desk Phone .......................................................5
Log Out of an Open Desk Phone ................................................... 5
Additional Phone Features ....................................................................6
Muting the Microphone......................................................................6
Change Volume ...................................................................................6
Change Ringtone ................................................................................6
Access Voice Messages .................................................................... 6
Call Forwarding ........................................................................................6
Activate Call Forwarding ...................................................................6
Deactivate Call Forwarding ..............................................................6
Call Waiting ................................................................................................ 7
Activate Call Waiting for All Calls .................................................... 7
Deactivate Call Waiting for All Calls ............................................... 7
Cancel Call Waiting for a Single Call .............................................. 7
Speed Dial 8 (1-digit codes) ................................................................... 7
Set Up/Update Speed Dial 8 (1-Digit Codes) ................................ 7
Place Call Using Speed Dial 8 ......................................................... 7
Speed Dial 100 (If Enabled) ................................................................... 7
Set Up/Update Speed Dial 100 (2-Digit Codes) .......................... 7
Place Call Using Speed Dial 100 ..................................................... 7
Initial Voicemail Set Up...........................................................................8
Access Voicemail and Voice Portal .....................................................8
From Your Own Phone ....................................................................... 8
From Another Phone Within Your Group .......................................8
From a Phone Outside of Your Group ............................................8
Voice Messaging Main Menu ....................................................................9
“Play Message” options .........................................................................9
Voice Portal Main Menu .............................................................................9
Yealink-T53W-220314-UGTelNet Worldwide, Inc. • telnetww.com • (800) 508-1254
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