22
COMMON VOICEMAIL COMMANDS
YOUR VOICEMAIL
KEY
FEATURE
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
NOTES: Star (*) will always back you up to the previous menu
Pound (#) will bypass a user’s personal greeting
WORK WITH GREETING SETTINGS
From the Main Menu, press 3 to work with Greetings. The following greeting settings are available.
Press 1 to work with the personal greeting
Press 2 to work with the extended absence greeting
Press 3 to choose a system generated greeting or to work with your recorded name
Press 5 to work with the greeting that plays when your phone is busy
Press 6 to work with your out of hours greeting (this allows to set a schedule for a greeting that plays outside
of your normal business hours). See also the CommPortal User Guide.
Press 9 to work with the greeting callers here when your phone is set to forward all calls to voicemail
WORK WITH TIMESAVER AND CONVENIENCE SETTINGS
From the Main Menu, press 4 to work with Settings. The following settings are available.
Press 1 to work with group lists - add / edit / delete group lists.
Press 2 to work with timesaver settings - turn autoplay on / off, work with Urgent Message settings and
change your message header and body settings.
Press 3 to work with Security – change the pin, set fast login or set skip pin.
Press 5 to work with Notifications - message waiting indicator, email notifications and phone notifications.
Press 6 for Additional Settings - Check the Operator number or turn Marketing broadcasts on / off.
Press 0 to hear helpful hints.
ADDITIONAL VOICEMAIL SETTINGS
There are additional voicemail settings available in the main menu. Some settings are only available when you log in through a
telephone. See page 21 for how to log in from any telephone. See the CommPortal User Guide for settings that are available
through CommPortal.
TRANSFER TO VOICEMAIL: Sends a caller directly to voice-
mail without ringing the phone.
+ Tap TRANSFER, call automatically held
+ Press *99 and enter EXTENSION Number
+ Tap TRANSFER and then tap TRANSFER again immediately
LEAVE A MESSAGE FOR ANOTHER USER WITHOUT RINGING
THE PHONE:
+ Press *99
+ Enter Extension Number and Press SPEAKER or tap AUDIO CALL.
Main Menu
1 Listen to messages
2 Send a message to another user
3 Work with personal greetings
4 Mailbox settings
5 Work with Reminder Messages
6 Access deleted messages
7 Switch Account (log into another account)
0 Access Help
* Exit Voicemail or return to previous menu
Listening to Messages
1 Repeat
2 Save
3 Erase
4 Reply
5 Send a copy
6 Increases the message volume
7 Slows the message playback down
8 Pause / Resume
9 Speeds the message playback up
# Next Message
11 Previous Message
77 Skip backward 5 seconds
99 Skip forward 5 seconds
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