41
TROUBLESHOOTING
TROUBLESHOOTING
ISSUE SOLUTION
GRILL WILL NOT IGNITE
AFTER PUSHING ‘START’.
• Make sure burn grate is clean / free of ash.
• Ensure igniter is positioned in center hole of burn grate
• Remove the burn grate to visually verify if the igniter is red / getting hot. If not,
it will need to be replaced). In the meantime, the grill can be used temporarily by
manually lighting the pellets. (See page 39)
CONTROLLER WILL NOT
POWER ON.
• Confirm power at the outlet being used, and ensure the power cord is fully seated
into the socket on the back of the pellet hopper. (On comp cart models, check the
short power extension under the cart into the hopper.)
• Inspect the fuse to confirm it is not blown.
FOOD PROBE READING
TOO HIGH OR TOO LOW.
Validate the accuracy of the meat probes using the ice bath method.
PELLETS ARE NOT DROPPING /
AUGER IS NOT TURNING.
Remove all pellets from hopper and inspect the auger for any obstruction.
If the auger is still not turning, contact Customer Service assistance,
ISSUES CONNECTING
CONTROLLER TO BLUETOOTH
• Confirm that the Bluetooth and location services are enabled on your device
• Reset the ACS controller by unplugging the power cord for 60 seconds.
• Attempt adding the FireBoard 2-3 times before contacting Customer Service.
ISSUES CONNECTING
CONTROLLER TO WIFI
• Ensure you are attempting to connect to a 2.4 Ghz network.
• Confirm the antenna is tightly secured to the hopper and there is no visual damage.
(The antenna is located under the cart on comp cart models.)
• Move your router closer to the grill to see if signal improves. If you still cannot
connect to Wi-Fi, contact Customer Service.
SLIDE DAMPER DOES NOT
MOVE FREELY
Make sure the left end plate of the damper is located within the 2 “L” shape plates
on the bottom of the chamber.
CONTROLLER SHOWS 600+°F
AFTER PRESSING ‘START’
This is indicative of a faulty PT-1000 temperature probe connection or a bad probe.
Contact Customer Service for assistance.
CONCERNS WITH ACCURACY
OF TEMPERATURE DISPLAYED
If you are concerned with the accuracy of the display temperature of your pellet
grill, refer to the Custom Temperature Oset section on page 46.
To Next Page
Loading...