Zebra G SERIES

ZEBRA
®
G-SERIES™
DESKTOP PRINTERS
OPERATING ESSENTIALS
INTERPRETING INDICATORS
The printer’s indicators display various printer functions and their statuses.
Identify the indicator status using the table below, then refer to the relevant troubleshooting topic overleaf.
INDICATOR COLOUR PRINTER
STATUS
SOLUTION OR REASON
OFF Off
THE PRINTER IS NOT RECEIVING POWER
Have you turned on the printer power?•
Check power connections from the wall outlet to the power supply and •
from the power supply to the printer
Disconnect the printer from the wall outlet for 30 seconds then reconnect •
the printer to the wall outlet
SOLID GREEN On
THE PRINTER IS ON AND IN AN IDLE STATE
No action necessary •
SOLID AMBER Stopped
THE PRINTER HAS FAILED ITS POWER-ON SELF-TEST (POST)
If this error occurs immediately after you turn on the printer, contact an •
authorised reseller for assistance. When the printer is operating normally,
the printer status light will be amber for about 10 seconds before turning
green (solid or blinking)
THERE IS A MEMORY ERROR
If this error occurs after you have been printing, turn the printer power off •
and on then resume printing
THE PRINTHEAD NEEDS TO COOL DOWN
If this error continues, turn the printer power off for five minutes or more, •
then turn on. If the amber light persists, then the printer requires service
FLASHING GREEN Normal
operation
THE PRINTER IS RECEIVING DATA
As soon as all of the data has been received, the status LED will turn green •
and the printer will automatically resume operation
FLASHING RED Stopped
THE MEDIA IS OUT
Load a roll of media. Then press the Feed button to resume printing•
DOUBLE FLASHING GREEN Paused
THE PRINTER IS PAUSED
Press the Feed button to resume printing•
FLASHING AMBER Paused
THE PRINTHEAD IS OVER TEMPERATURE
Printing will stop until the printhead cools to an acceptable printing •
temperature. When it does, the printer will automatically resume operation
ALTERNATELY FLASHING
GREEN AND RED
Needs service
FLASH MEMORY IS NOT PROGRAMMED
Download latest firmware•
Return the printer to an authorised reseller•
FLASHING RED, RED
AND GREEN
Needs service
THE PRINTHEAD OR MOTOR HAS HAD A CRITICAL FAILURE
Return the printer to an authorised reseller•
Zebra is committed to offering its customers the highest-quality technical assistance
in the industry, delivering outstanding customer service and providing a global network
of quality support.
To ensure that your Zebra printer continues to work efficiently and effectively, you need to
understand the various indicators and testing procedures incorporated into the direct-thermal
and thermal-transfer G-Series printers. This guide explains those indicators and procedures.
1

Zebra G SERIES Specifications

General

Print Method	Thermal Transfer
Resolution	203 dpi
Max Print Width	4.09 inches (104 mm)
Maximum Print Length	39 inches (991 mm)
Media Sensors	Reflective, Transmissive
Media Length	39"/991 mm
Programming Languages	ZPL II
Connectivity	USB, Serial, Parallel, Ethernet (depending on model)

Summary

Interpreting Printer Indicators

Printer Not Receiving Power

Troubleshoots power connection issues and suggests power cycling.

Printer Idle State

Indicates the printer is on and ready for operation.

Power-On Self-Test (POST) Failure

Error after power-on indicates a need for authorized reseller assistance.

Memory Error

Memory error after printing requires power cycling to resolve.

Printhead Cooling Required

Printhead overheating necessitates a cool-down period or service.

Receiving Data

Indicates the printer is actively receiving print data.

Media Out

Alerts that the printer is out of media and needs loading.

Printer Paused

Printer is paused and can be resumed via the Feed button.

Printhead Over Temperature

Printhead is too hot; printer will resume automatically when cooled.

Flash Memory Not Programmed

Indicates a flash memory issue requiring firmware update or service.

Critical Printhead or Motor Failure

Critical failure requires contacting an authorized reseller for repair.

Troubleshooting Topics

Printer Operation Issues

Covers common printer operation problems like media advance, printing output, and label skipping.

Media Handling Issues

Addresses problems related to media feeding, cutting, and jamming.

Manual Calibration Procedure

Steps for Manual Calibration

Detailed steps to manually calibrate the printer for media sensor adjustment.

Printing a Configuration Label

Procedure to print a report of the printer's current configuration settings.

Feed Button Modes

Power-Off Mode (Diagnostics)

Enters diagnostic mode by printing configuration and data representation.

Power-On Modes

Various modes activated by pressing Feed button during power-on for calibration and resets.