9
Introduction
Getting Started
Using the
Printer
Troubleshooting
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RW Series
Quick Start Guide
11. Label Jam:
•Openmediacover.
•GenerouslyapplyalcoholtoPrinterinareaofjammedlabel.
12. Blank LCD Screen:
•Noapplicationloadedorapplicationcorrupted:programmustbere-loaded.
13. Magnetic Strip Card or Smart Card Won’t Read
•Ensurethe“RDR”textisdisplayed,indicatingcardreaderisenabled.
•Ensurecardisinsertedwiththemagneticstripeormicrochipfacinginthecorrectdirection.
•Checkcardforexcessivewearordamagetoeitherthemagneticstriporthemicrochip.
14. Battery Pack Is Hard to Insert
•Donotforcethebattery.Verifyyouhaveremovedtheprotectiveshrink-wrapwhichprotectsthebatteryduringshipping.
•ThebatterypacksfortheRWandQLseriesmodelprintersaresimilarinsizeandshape,butnotidentical.Verifyyouareusingthe
correct battery pack:
The RW 420 battery pack replacement part number is AK17463-005. The RW 220 battery pack replacement part number is
AK18026-002.