9
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RW Series
Quick Start Guide
11. Label Jam:
• Open media cover.
• Generously apply alcohol to Printer in area of jammed label.
12. Blank LCD Screen:
• No application loaded or application corrupted: program must be re-loaded.
13. Magnetic Strip Card or Smart Card Won’t Read
• Ensure the “RDR” text is displayed, indicating card reader is enabled.
• Ensure card is inserted with the magnetic stripe or microchip facing in the correct direction.
• Check card for excessive wear or damage to either the magnetic strip or the microchip.
14. Battery Pack Is Hard to Insert
• Do not force the battery. Verify you have removed the protective shrink-wrap which protects the battery during shipping.
• The battery packs for the RW and QL series model printers are similar in size and shape, but not identical. Verify you are using the
correct battery pack:
The RW 420 battery pack replacement part number is AK17463-005. The RW 220 battery pack replacement part number is
AK18026-002.
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